Ostrom is driving the green energy transition in Germany by making renewable energy accessible and inclusive. We created a seamless, multilingual energy management platform to help consumers effortlessly switch, track, and reduce their electricity consumption. I am the Operations Lead and I\u2019m responsible for fast switching processes, excellent customer support, and all of the automations around that.<\/p>\n
“Receiving demanding or even rude inquiries teaches you to stay patient along the way, but what really helps me is trying to understand the customers and their problems”<\/p><\/blockquote>\n
What\u2019s the most valuable thing that working in customer service has taught you?<\/h3>\n
It’s probably patience and trying to understand where the customer is coming from. Receiving demanding or even rude inquiries teaches you to stay patient along the way, but what really helps me is trying to understand the customers and their problems. This often takes away the feeling of personal attack and helps you focus on the issue \u2013 and also how to prevent it from happening again.<\/p>\n
What\u2019s your greatest productivity hack?<\/h3>\n
Plan your day in advance and stay focused. Every morning, I sit down and plan my to-dos realistically. I try to only fit in a certain amount of tasks, including a time estimate, and leave some room for ad-hoc tasks or questions. During those tasks, I try not to get distracted and even turn off my notifications for email or Slack. Another great hack is to plan your calls smartly. I try to reduce the time between different calls and, if possible, only schedule meetings on certain days, leaving at least one day a week without calls at all. It’s a great way to focus and get work done!<\/p>\n
What gif best describes your mental state right now?<\/h3>\n
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