{"id":29410,"date":"2023-11-06T15:00:20","date_gmt":"2023-11-06T15:00:20","guid":{"rendered":"https:\/\/www.intercom.com\/blog\/?p=29410"},"modified":"2025-05-16T14:50:08","modified_gmt":"2025-05-16T13:50:08","slug":"response-time-vol-017","status":"publish","type":"post","link":"https:\/\/www.intercom.com\/blog\/response-time-vol-017\/","title":{"rendered":"Response Time: Vol. 17"},"content":{"rendered":"

You satisfy your customers, but can you satisfy our curiosity?<\/p>\n

With John Harte, Senior Director of Customer Support at Contentful<\/a>.<\/p>\n

Please tell us a little bit about your company and what you do there.<\/h3>\n

Contentful is the leading headless CMS provider. I am the Senior Director of Customer Support and manage teams located across the globe providing world class support to our customers.<\/p>\n

Which celebrity would be really great at your job, and why?<\/h3>\n

Jim Carrey \u2013 I think having the ability to make people smile and being a prominent presence in any setting holds great significance. This ability can frequently diffuse tense situations, instill a sense of comfort, and encourage individuals to engage in constructive discussions and problem-solving.<\/p>\n

“Delegation allows you to leverage the skills and abilities of your team”<\/p><\/blockquote>\n

What\u2019s the most valuable thing that working in customer service has taught you?<\/h3>\n

Empathy \u2013 with the added importance of patience, problem-solving, and maintaining a positive attitude, even in challenging situations.<\/p>\n

What\u2019s your greatest productivity hack?<\/h3>\n

Delegation. Delegation allows you to leverage the skills and abilities of your team while freeing up your own time for more strategic and high-impact tasks.<\/p>\n

What gif best describes your mental state right now?<\/h3>\n

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