Birdie<\/a>.<\/p>\nPlease tell us a little bit about your company and what you do there.<\/h3>\n
Birdie is software for support teams that lets agents request screen recordings from customers and start co-browsing sessions directly within Intercom. I’m the VP of Support, and also a co-founder.<\/p>\n
Which celebrity would be really great at your job, and why?<\/h3>\n
Marge Simpson from The Simpsons. Marge is the epitome of patience and understanding. With her calm demeanor, she handles her family\u2019s various shenanigans. This skill set would be ideal for handling difficult customer situations.<\/p>\n
What\u2019s the most valuable thing that working in customer service has taught you?<\/h3>\n
Customer service taught me that if I ever start a band, it’ll be called \u201cUnforeseen Delays.\u201d Our first album? \u201cHold Please.\u201d<\/p>\n
What\u2019s your greatest productivity hack?<\/h3>\n
Requesting a screen recording from the customer when they face a complex issue. This way, I can see for myself what’s going on and resolve their request at first touch.<\/p>\n
What gif best describes your mental state right now?<\/h3>\n
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