{"id":29547,"date":"2024-01-16T18:15:36","date_gmt":"2024-01-16T18:15:36","guid":{"rendered":"https:\/\/www.intercom.com\/blog\/?p=29547"},"modified":"2024-01-16T18:18:35","modified_gmt":"2024-01-16T18:18:35","slug":"welcoming-archana-agrawal","status":"publish","type":"post","link":"https:\/\/www.intercom.com\/blog\/welcoming-archana-agrawal\/","title":{"rendered":"Welcoming our new President, Archana Agrawal"},"content":{"rendered":"

Announcing the arrival of a new senior leader to build out our GTM strategy.<\/p>\n

Two facts, shared in vulnerability and honesty:<\/p>\n

    \n
  1. \u00a0Intercom spikes very high on innovation. For over a decade we\u2019ve consistently led the industries and reinvented the categories that we\u2019ve played in.<\/li>\n
  2. \u00a0In recent years, some of our go-to-market efforts have not quite matched that excellence. They\u2019ve helped create a business of great value, but I think we lost our way a little. At times we took an approach that often didn\u2019t match our customer-first values\u2014we\u2019d force customers down sales paths and through unwieldy pricing, and were less flexible and considerate than our customers deserve.<\/li>\n<\/ol>\n

    When I returned as CEO<\/a> a little over a year ago, I started Intercom 2 \u2013 a plan for Intercom\u2019s next decade. The company was in need of new energy, new ambition, new magic, and a return to our roots and values. We just had an incredible first year, rebuilding Intercom from the inside out. We\u2019ll start to share that with the world very soon. But our big year was capped by our greatest effort yet to change fact number two: we hired a President.<\/p>\n

    “Archana is deeply aligned with our philosophies for how modern software customers want to buy modern software”<\/p><\/blockquote>\n

    This role will own Sales, Marketing, Success, and Support. And most importantly, this person will be in charge of rebuilding our entire commercial approach to make sure that every single prospect and customer knows \u2013 by our actions \u2013 our care and appreciation for them, and our desire to truly partner with them for our mutual benefit.<\/p>\n

    I\u2019m extremely excited today to announce that this new President is Archana Agrawal. Archana\u2019s experience is broad and deep. She was a core marketing leader at the software company that arguably pioneered customer-first commercial experiences, Atlassian, and most recently CMO at one of the fastest growing software companies of our time, Airtable. She\u2019s also a board member of software companies who\u2019ve achieved milestones of success that few of our generation have, like MongoDB, and previously served on Zendesk\u2019s board, too. And she\u2019s deeply aligned with our philosophies for how modern software customers want to buy modern software.<\/p>\n

    If in the future for fact number two I\u2019m able to say: \u201cIntercom has set the standard for excellence in customer-first experiences in software,\u201d it will be because of her.<\/p>\n

    No pressure, Archana. Welcome!<\/p>\n","protected":false},"excerpt":{"rendered":"

    Introducing Archana Agrawal, our new President at Intercom. With over 16 years of experience in the software industry, she will lead our go-to-market strategy and teams, driving growth and success.<\/p>\n","protected":false},"author":4,"featured_media":29642,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"category":[4],"tags":[25245],"coauthors":[367],"class_list":["post-29547","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-hiring-announcement"],"yoast_head":"\nWelcoming our new President, Archana Agrawal - The Intercom Blog<\/title>\n<meta name=\"description\" content=\"Introducing Archana Agrawal, our new President at Intercom. 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