{"id":29662,"date":"2024-01-31T18:20:40","date_gmt":"2024-01-31T18:20:40","guid":{"rendered":"https:\/\/www.intercom.com\/blog\/?p=29662"},"modified":"2024-05-13T15:41:58","modified_gmt":"2024-05-13T14:41:58","slug":"announcing-the-ticket-and-intercom-on-product","status":"publish","type":"post","link":"https:\/\/www.intercom.com\/blog\/announcing-the-ticket-and-intercom-on-product\/","title":{"rendered":"Announcing ‘The Ticket’ and ‘Intercom on Product’: Get the content you’re looking for"},"content":{"rendered":"

We’re updating our lineup of newsletters and podcasts, dividing them into two separate offerings to better serve our distinct audiences: The Ticket<\/em> for customer service professionals and Intercom on Product<\/em> for product and design enthusiasts.<\/p>\n

Since the very early days of Intercom, we\u2019ve shared our perspective on everything from startup strategy to customer support best practices, from our R&D philosophy to customer engagement tactics. We\u2019ve built up a huge, loyal audience over the past dozen years \u2013 tens of thousands of people have signed up to get our regular Intercom newsletter and our podcast has been downloaded more than three million times.<\/p>\n

As we\u2019ve grown and matured, we continued to share our product learnings, but we weren\u2019t just building a customer service product, we were building a new way of doing customer service.<\/p>\n

“We have more ideas, opinions, and advice to share than ever”<\/p><\/blockquote>\n

As a result, more and more of our content began to explore the future of customer service<\/a>, what excellent customer experiences looked like, and the learnings of our own Support team as they navigated rising customer expectations.<\/p>\n

Now, with AI<\/a> transforming both the future of customer service and the future of building software, we have more ideas, opinions, and advice to share than ever.<\/p>\n

To cater to both our customer service readers and our product and design audience, we’re revamping our content offering. The Ticket<\/em> newsletter and podcast will zoom in on customer service in this new world, while the Intercom on Product<\/em> newsletter and podcast will explore product and design in the age of AI.<\/p>\n

Introducing The Ticket<\/em>: Dedicated customer service content<\/h2>\n

For our growing audience of customer service leaders and practitioners, we\u2019re making it easier than ever to get the valuable, engaging, and educational content that will give you a head start in this era of AI-driven customer service transformation.<\/p>\n

The existing Intercom newsletter and the Inside Intercom<\/em> podcast are getting a unified new name and sharpened focus: The Ticket<\/em> \u2013 your go-to resource for customer service professionals who are keen to stay ahead of the curve.<\/p>\n

Podcast programming<\/h3>\n

On The Ticket<\/em> podcast, we\u2019ll be bringing you conversations with the customer service leaders, renowned customer experience thinkers, and influential authors who have shaped the field of customer support.<\/p>\n

You\u2019ll also be hearing a lot more from Intercom\u2019s own customer support leaders, who will be offering a wealth of expertise, inspiration, and practical advice as we lead the way in applying AI technology to help teams deliver superb support to customers.<\/p>\n

You can follow The Ticket<\/em> on Apple Podcasts<\/a>, Spotify<\/a>, YouTube<\/a> or grab the RSS feed<\/a> in your player of choice.<\/p><\/blockquote>\n

Newsletter news<\/h3>\n

Subscribers to The Ticket<\/em> newsletter will receive a twice-monthly collection of industry insights, actionable advice, and thought leadership curated by the Intercom Support team. At Intercom, we see the future of customer service as a perfect blend of human and AI support \u2013 so, meet your new authors: Ruth O\u2019Brien<\/a>, Director of Proactive and Automated Support, and Bobby Stapleton<\/a>, Director of Human Support.<\/p>\n

\"Ruth<\/p>\n

Together, Ruth and Bobby are optimizing both parts of that human-AI partnership, and are eager to help other customer service teams make the transition.<\/p>\n

They\u2019ll be sharing everything they\u2019re learning as they lean into the exciting future of customer service, and build a truly AI-driven customer experience for Intercom\u2019s customers. If you\u2019re a customer service professional interested in:<\/p>\n