Billy<\/a>.<\/em><\/p>\nPlease tell us a little bit about your company and what you do there.<\/h3>\n
At Billy, we offer compliance tracking for the construction industry. Anyone who deals with a lot of certificates of insurance would greatly benefit from our software. I am on the Customer Success team, helping our partners to implement the software, and then supporting them after implementation to ensure they are successful. My official title is Customer Success and Implementation Specialist.<\/p>\n
Which celebrity would be really great at your job, and why?<\/h3>\n
Ryan Reynolds. He is smart, yet witty. When supporting our partners, it’s important to remain professional, but an element of wittiness just keeps things fun :)<\/p>\n
What\u2019s the most valuable thing that working in customer service has taught you?<\/h3>\n
It is so important to ask good questions to get to the root problem. It’s too easy to jump in and start supporting, only to find out you are solving the wrong problem. Ask questions, orient yourself with the account and problem, then jump in with answers or options.<\/p>\n
What\u2019s your greatest productivity hack?<\/h3>\n
The simple hacks are always my favorite. I use a notes tool as my go-to when I need to take notes from a call or make a quick note of something to follow-up on \u2013 anything I need to remember. Then at the end of the day or week, I go back to those notes and send the information wherever it belongs or create tasks to complete things I made a note of. I get slammed in customer success with my attention being pulled in a million directions, and I need one source of truth to keep all the balls in the air.<\/p>\n
What gif best describes your mental state right now?<\/h3>\n
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