{"id":31157,"date":"2025-02-27T17:39:59","date_gmt":"2025-02-27T17:39:59","guid":{"rendered":"https:\/\/www.intercom.com\/blog\/?p=31157"},"modified":"2025-02-27T17:39:59","modified_gmt":"2025-02-27T17:39:59","slug":"gaming-customer-service-fin-ai-agent","status":"publish","type":"post","link":"https:\/\/www.intercom.com\/blog\/gaming-customer-service-fin-ai-agent\/","title":{"rendered":"Transform gaming support: Give every player VIP-level service with Fin"},"content":{"rendered":"

In the world of online gaming<\/a>, keeping players engaged is crucial. To keep the game going \u2013 and maximize revenue opportunities \u2013 operators need to provide players with instant, personalized, 24\/7 support on any channel, and in a way that feels completely seamless.<\/p>\n

Traditional support systems have struggled to meet such high-pressure demands at scale, which causes frustration for players and potential drop-off as they move on to find better experiences elsewhere. But the limitations game operators face are increasingly becoming a thing of the past as LLM-powered AI agents like Intercom\u2019s Fin<\/a> transform support operations and enable VIP-level service for every player at scale.<\/p>\n

“With Fin AI Agent, we’re streamlining players’ support experience”<\/p><\/blockquote>\n

This is something the team at Hi-Rez Studios<\/a>, the video game developer and publisher behind popular titles like Smite, Paladins, and Rogue Company, has experienced since implementing Fin. \u201cWe’re always looking to make player experience as seamless as possible,\u201d shares Ashley Schultz, Customer Support Team Lead at Hi-Rez Studios. \u201cWith Fin AI Agent, we’re streamlining their support experience. Players can get answers instantly, reducing the need for them to reach out to the human support team.\u201d<\/p>\n

Thousands of global companies use Fin to deliver industry-leading customer service. Here, we explore the key areas that make Fin the standout AI agent for gaming operators in both regulated and emerging markets.<\/p>\n\n

Provide VIP support for every player, all the time<\/h2>\n

Nothing makes a player more frustrated than having to wait for a response \u2013 especially in a high-stakes environment where timing is everything. Making it as easy as possible to get help when it\u2019s needed goes a long way towards building trust and securing player loyalty.<\/p>\n

Whether you\u2019re dealing with someone who needs immediate in-game support, or someone who\u2019s setting up their account for the first time, Fin makes it easy to provide everyone with VIP-level attention. By personalizing interactions using real-time player data and adapting responses across all your channels, Fin helps maintain consistent, high-quality support that builds trust and keeps players engaged.<\/p>\n

Here are just a few ways Fin helps provide the best experience:<\/p>\n