{"id":31194,"date":"2025-03-19T17:12:03","date_gmt":"2025-03-19T17:12:03","guid":{"rendered":"https:\/\/www.intercom.com\/blog\/?p=31194"},"modified":"2025-04-03T17:01:05","modified_gmt":"2025-04-03T16:01:05","slug":"built-for-you-spring-25-the-future-of-customer-service-is-calling","status":"publish","type":"post","link":"https:\/\/www.intercom.com\/blog\/built-for-you-spring-25-the-future-of-customer-service-is-calling\/","title":{"rendered":"Built For You Spring \u201825: The future of customer service is calling"},"content":{"rendered":"<p>Our vision is for Fin to answer any question, on any channel, across any platform. With our latest <em>Built For You<\/em> announcements, that vision is now a reality.<\/p>\n<p>We believe that AI is on the path to resolving the majority of customer questions, creating a dramatically improved support experience. Here&#8217;s what&#8217;s new:<\/p>\n<ul>\n<li><strong>Any question:<\/strong> With new breakthroughs like Fin Vision, Fin Guidance, Fin Tasks, and AI Inbox Translation, Fin can now answer any question no matter the language, format, or complexity it\u2019s faced with.<\/li>\n<li><strong>Any channel:<\/strong> Fin Voice brings Fin\u2019s intelligence to phone support, enabling natural conversations and expanding Fin\u2019s capabilities beyond text.<\/li>\n<li><strong>Any platform:<\/strong> Fin now integrates seamlessly with Zendesk, Salesforce, and other major helpdesks. For custom built experiences, Fin over API lets you use AI-powered support exactly where you need it across your product.<\/li>\n<\/ul>\n<p class=\"inline-cta-quote\"><a href=\"https:\/\/bfy.intercom.com\/?utm_source=ii-blog&amp;utm_medium=internal&amp;utm_campaign=built_for_you_marchbroadcast_2025&amp;utm_term=blog%20post\" target=\"_blank\" rel=\"noopener\">Want to see these features in action? Watch the full broadcast here.<\/a><\/p>\n<h2 id=\"answer-any-question\">Answer any question<\/h2>\n<p>Truly resolving a customer\u2019s question requires understanding their needs completely \u2013 no matter how they express themselves or the complexity of their issue.<\/p>\n<h3>Fin Vision: Fin can read and understand images<\/h3>\n<p>Customer conversations often take far longer than they should, with both sides struggling to troubleshoot or describe an issue that a simple screenshot or photo can unblock. With Fin Vision, Fin can analyze key details like text, reference numbers, or product information to diagnose the problem instantly \u2013 cutting down on lengthy explanations and reducing resolution times.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2025\/03\/Fin-Vision.jpg\" \/><\/p>\n<blockquote class=\"pullquote-style-four\"><p><strong>How to access:<\/strong> <a href=\"https:\/\/www.intercom.com\/blog\/help\/en\/articles\/10696494-learn-how-fin-ai-agent-understands-images-in-conversations\">Fin Vision<\/a> is available to all Intercom customers. If you&#8217;re using Fin, it already works for you \u2013 no setup required.<\/p><\/blockquote>\n<h3>Fin Guidance: Train Fin to behave like your best agents<\/h3>\n<p>Every business has its own unique policies and a distinct brand voice. With Fin Guidance, you can train Fin in minutes to follow your specific guidelines. Simply tell Fin what to do in plain language \u2013 whether that\u2019s how to address customers or how you\u2019d like to handle escalations. With the one-click \u201cImprove AI\u201d button, you can refine Fin\u2019s responses instantly.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2025\/03\/Fin-Guidance.jpg\" \/><\/p>\n<blockquote class=\"pullquote-style-four\"><p><strong>How to access:<\/strong> <a href=\"https:\/\/www.intercom.com\/blog\/help\/en\/articles\/10210126-provide-fin-ai-agent-with-specific-guidance\">Fin Guidance<\/a> is available to all Intercom customers.<\/p><\/blockquote>\n<h3>Fin Tasks: Teach Fin how to handle specific tasks<\/h3>\n<p>With Fin Tasks, you can lighten your team\u2019s workload by automating processes like refunds, ID verification, and appointment rescheduling. Simply describe the task in natural language, and Fin builds the workflow for you, ensuring every step follows your business rules.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2025\/03\/Fin-Tasks.jpg\" \/><\/p>\n<blockquote class=\"pullquote-style-four\"><p><strong>How to access:<\/strong> <a href=\"https:\/\/www.intercom.com\/blog\/help\/en\/articles\/10257113-fin-tasks-beta#h_00cd766705\">Fin Tasks<\/a> is currently in a closed beta. If you&#8217;re interested in getting access, speak to your Intercom relationship or customer success manager.<\/p><\/blockquote>\n<h3>AI Inbox Translation: Real-time translation, built into the inbox<\/h3>\n<p>AI Inbox Translation allows agents to speak with customers in any language without switching tools. Messages are instantly translated into the agent\u2019s preferred language, and replies appear in the customer\u2019s language \u2013 ensuring smooth, effective communication.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2025\/03\/AI-Inbox-Translation.jpg\" \/><\/p>\n<blockquote class=\"pullquote-style-four\"><p><strong>How to access:<\/strong> <a href=\"https:\/\/www.intercom.com\/blog\/help\/en\/articles\/10545610-use-ai-inbox-translation-alpha#h_749fb5257c\">AI Inbox Translation<\/a> is in open beta and available for all Intercom customers.<\/p><\/blockquote>\n<h2 id=\"available-on-every-channel\">Available on every channel<\/h2>\n<p>Seamless communication means customers can reach you however they prefer \u2013 whether by phone, chat, or email.<\/p>\n<h3>Fin Voice: Human-quality AI support, now on phone<\/h3>\n<p>Long wait times and frustrating phone menus are a thing of the past. Fin Voice enables natural, real-time conversations, adapting to multiple languages, handling interruptions smoothly, and keeping interactions efficient and engaging.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2025\/03\/Fin-Voice.jpg\" \/><\/p>\n<blockquote class=\"pullquote-style-four\"><p><strong>How to access:<\/strong> <a href=\"https:\/\/www.intercom.com\/blog\/help\/en\/articles\/10697275-fin-voice-coming-soon\">Fin Voice<\/a> is in early testing with a small set of customers today. Join the beta waitlist. We&#8217;re working to expand availability soon.<\/p><\/blockquote>\n<h2 id=\"on-every-platform\">On every platform<\/h2>\n<p>Great customer experiences happen when businesses can improve their support without having to switch platforms or disrupt existing workflows.<\/p>\n<h3>Fin for Platforms: Use Fin on your current helpdesk \u2013 no migration needed<\/h3>\n<p>Fin for Platforms makes Fin available to any business on any customer service platform \u2013 starting with Zendesk and Salesforce \u2013 with no migration required. Fin takes less than an hour to set up. It learns from your existing knowledge base, follows your automation rules, and integrates directly into tickets, cases, live chat, and email workflows.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2025\/03\/Fin-for-Platforms.jpg\" \/><\/p>\n<blockquote class=\"pullquote-style-four\"><p><strong>How to access:<\/strong> <a href=\"https:\/\/www.intercom.com\/blog\/fin\">Fin for Platforms<\/a> is available now. Pricing starts at $49 for 50 resolutions, plus $0.99 per additional resolution. You can also contact our sales team for a custom plan.<\/p><\/blockquote>\n<h3>Fin over API: Bring Fin into any platform or product<\/h3>\n<p>Fin is no longer limited to the standard customer service channels. With Fin over API, you can integrate AI-powered support into just about any platform or part of your product \u2013 whether it\u2019s a custom search experience, a community forum, or an internal help system.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2025\/03\/Fin-over-API.jpg\" \/><\/p>\n<blockquote class=\"pullquote-style-four\"><p><strong>How to access:<\/strong> Fin over API is coming soon. Get in touch with your Intercom relationship or customer success manager to learn more about our upcoming release timeline.<\/p><\/blockquote>\n<h2 id=\"experience-the-future-of-customer-service-first-hand\">Experience the future of customer service first-hand<\/h2>\n<p>AI is transforming customer support, and businesses using Fin are already seeing dramatic improvements in efficiency, resolution rates, and customer satisfaction. And with each update, Fin is getting even better.<\/p>\n<p>Want to see these features in action? Watch the full broadcast <a href=\"http:\/\/inter.com\/4bZpaIG\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n<p>The future of customer service is here. Let&#8217;s build it \u2013 together.<\/p>\n\n","protected":false},"excerpt":{"rendered":"<p>At Built For You Spring &#8217;25, we show you how Fin AI Agent is redefining what&#8217;s possible for customer service with new capabilities to answer any question, on any channel, across any platform.<\/p>\n","protected":false},"author":580,"featured_media":31202,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"category":[3,4],"tags":[24629,25174,25324],"coauthors":[25354],"class_list":["post-31194","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-support","category-news","tag-built-for-you","tag-fin","tag-fin-ai-agent"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Built For You Spring 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