\u201cThe Shopify Partner Program Technology Track is designed to meet the advanced requirements of the world\u2019s fastest growing brands. We\u2019re happy to welcome Intercom to the program, bringing their insight and experience in Customer Support to the Plus merchant community.\u201d<\/p>\n
<\/p>\n
\u2014 Jeff Kennedy, Head of Product Partnerships, Shopify<\/p>\n<\/blockquote>\n
What this means for merchants<\/h2>\n
For Shopify Plus merchants, this certification means that our integration is vetted and optimized, and that our roadmap aligns with Shopify\u2019s priorities. Over the past year, we\u2019ve launched a series of enhancements to our Shopify integration to give merchants more control and speed in support, including:<\/p>\n
- \n
- Data Connector templates<\/a><\/strong> so our AI Agent Fin can fully resolve requests from customers who want to get information about their Shopify order.<\/li>\n
- Multi-store support<\/strong> for merchants to manage conversations from multiple storefronts in one inbox.<\/li>\n
- Inbox order actions<\/strong> for merchants to take actions like editing shipping addresses, cancelling and refunding whole orders, deduplicating or creating duplicate orders based on existing ones, all without leaving the conversation.<\/li>\n
- EU workspace support<\/strong> to ensure merchants stay aligned with EU data residency requirements.<\/li>\n
- Updated data mapping and custom fields<\/strong> to keep Shopify order data and customer profiles fully in sync.<\/li>\n<\/ul>\n
These updates make it faster and easier for merchants to resolve queries, personalize conversations, and drive loyalty, all from one platform.<\/p>\n
What merchants are saying<\/h2>\n
We\u2019re already seeing how our Shopify integration is helping merchants scale their support and deliver better customer experiences<\/a>:<\/p>\n
![](\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2025\/11\/Group-1197145170-2.png\")
<\/p>\nWhat\u2019s next<\/h2>\n
Our team is continuing to invest in Shopify-specific capabilities. Here\u2019s what we\u2019re working on:<\/p>\n
- \n
- Expanded Fin Tasks for complex order actions with new pre-built workflows.<\/li>\n
- Enabling Model Context Protocol (MCP)<\/a> support.<\/li>\n
- Smarter product search powered by Shopify data.<\/li>\n<\/ul>\n
These additions will help merchants resolve faster, personalize at scale, and stay ahead of rising customer expectations \u2013 particularly as we approach peak season.<\/p>\n
\n - Smarter product search powered by Shopify data.<\/li>\n<\/ul>\n
- Multi-store support<\/strong> for merchants to manage conversations from multiple storefronts in one inbox.<\/li>\n