{"id":32156,"date":"2026-06-09T17:45:42","date_gmt":"2026-06-09T16:45:42","guid":{"rendered":"https:\/\/www.intercom.com\/blog\/?p=32156"},"modified":"2026-06-09T17:45:42","modified_gmt":"2026-06-09T16:45:42","slug":"extending-fin-as-the-most-open-agent-platform","status":"publish","type":"post","link":"https:\/\/www.intercom.com\/blog\/extending-fin-as-the-most-open-agent-platform\/","title":{"rendered":"Extending Fin as the most open Agent platform"},"content":{"rendered":"<p>Today, we\u2019re announcing that <a href=\"https:\/\/fin.ai\/\" target=\"_blank\" rel=\"noopener\">Fin<\/a> can be used as a Service Agent on top of <a href=\"https:\/\/www.hubspot.com\/\" target=\"_blank\" rel=\"noopener\">HubSpot<\/a> and <a href=\"https:\/\/www.freshworks.com\/\" target=\"_blank\" rel=\"noopener\">Freshworks<\/a>, meaning you can use the world\u2019s best Agent without migrating off your helpdesk.<\/p>\n<p><strong>Hubspot<\/strong> and <strong>Freshdesk<\/strong> customers can now:<\/p>\n<ul>\n<li>Get <strong>Fin<\/strong> live, integrated, and working seamlessly in less than an hour<\/li>\n<li>Delivering a 76% average resolution rate<\/li>\n<li>Across all customer channels (voice, email, chat, social, and more)<\/li>\n<li>Resolving complex queries that require reading and writing to third party systems<\/li>\n<li>With everything fully configurable to follow the unique policies of every individual business.<\/li>\n<\/ul>\n<h2 id=\"our-very-visible-commitment-to-being-open\">Our very visible commitment to being open<\/h2>\n<p>Today\u2019s announcement is a deepening of our commitment to build an open platform that is customer first.<\/p>\n<p>We\u2019ve long known that businesses want flexibility in how they configure their customer-facing tech stack. Since the very beginning, we have built Fin as an open platform, with APIs, MCPs, CLI, and opening up access to <a href=\"https:\/\/fin.ai\/cx-models\">Apex<\/a>, our proprietary trained model that delivers best in class performance.<\/p>\n<p>To make things easy for our customers, we have extensive public documentation of our product on our website, in our help center, and in our developer docs. We are the only Agent company in our space to do this, others hide most details behind sign-in screens, which we don\u2019t believe is the right thing to do.<\/p>\n<h2 id=\"open-agent-platforms-will-win\">Open Agent platforms will win<\/h2>\n<p>We now believe our category has reached a stage where customers demand open platforms, that those who open up are more likely to win, and those who remain closed and protectionist will accelerate their demise.<\/p>\n<p>We are operating in a fast changing world, and customers do not want to be locked into a single vendor or closed ecosystem. They want the ability to experiment, to swap things in and out, and move everything with ease, technically and commercially.<\/p>\n<h2 id=\"in-an-open-world-the-best-product-will-win\">In an open world, the best product will win<\/h2>\n<p>In a world where businesses can easily swap vendors, <em>the best product will win<\/em>. We are happy to compete on that front, confident that Fin delivers the best customer experience and the highest performance.<\/p>\n<p>If you are a <strong>Hubspot<\/strong> or <strong>Freshdesk<\/strong> customer, you can now have Fin integrated and live within an hour, without needing any help from us.<\/p>\n<p>We\u2019re here if you want us, but as part of our commitment to building an open platform, we\u2019ve designed everything to be self-servable, and you can get started right here or watch a quick demo of how everything works below:<\/p>\n<ul>\n<li><a href=\"https:\/\/fin.ai\/integrations\/hubspot\">Fin for Hubspot<\/a><\/li>\n<li><a href=\"https:\/\/fin.ai\/integrations\/freshdesk\">Fin for Freshdesk<\/a><\/li>\n<\/ul>\n<div class=\"wistia_responsive_padding\" style=\"padding: 56.25% 0 0 0; position: relative;\">\n<div class=\"wistia_responsive_wrapper\" style=\"height: 100%; left: 0; position: absolute; top: 0; width: 100%;\"><iframe loading=\"lazy\" class=\"wistia_embed\" title=\"Fin for Hubspot\/Freshdesk Video\" src=\"https:\/\/fast.wistia.net\/embed\/iframe\/nx20q3ntkj?web_component=true&amp;seo=true\" name=\"wistia_embed\" width=\"100%\" height=\"100%\" frameborder=\"0\" scrolling=\"no\"><\/iframe><\/div>\n<\/div>\n<p><script src=\"https:\/\/fast.wistia.net\/player.js\" async><\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Fin can be used as a Service Agent on top of HubSpot and Freshworks, meaning you can use the world\u2019s best Agent without migrating off your helpdesk.<\/p>\n","protected":false},"author":16,"featured_media":32158,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"category":[4],"tags":[25174,25495,25494,195],"coauthors":[358],"class_list":["post-32156","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-fin","tag-fin-for-freshdesk","tag-fin-for-hubspot","tag-integrations"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - 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