{"id":32172,"date":"2026-06-15T13:33:30","date_gmt":"2026-06-15T12:33:30","guid":{"rendered":"https:\/\/www.intercom.com\/blog\/?p=32172"},"modified":"2026-06-15T13:33:30","modified_gmt":"2026-06-15T12:33:30","slug":"salesforce-signs-definitive-agreement-to-acquire-fin","status":"publish","type":"post","link":"https:\/\/www.intercom.com\/blog\/salesforce-signs-definitive-agreement-to-acquire-fin\/","title":{"rendered":"Salesforce signs definitive agreement to acquire Fin"},"content":{"rendered":"

We\u2019re excited to share that we just signed an agreement for Salesforce<\/a> to acquire Fin<\/a> for ~$3.6B. The transaction is expected to close in the fourth quarter of Salesforce\u2019s fiscal year 2027.<\/p>\n

Fin started as Intercom 15 years ago. We changed our name to cap our transformation just weeks ago. We were a darling of the SaaS era and invented so many of the patterns you see in software today. Nearly four years ago, in need of a reboot, we jumped on weeks-old modern LLMs to create and define the category we know as Customer Agents today.<\/p>\n

Salesforce invented modern software and SaaS. And Marc Benioff<\/a> is like the final boss of tech founder CEOs. In seat for 27 years, he\u2019s one of the last of his era. Still pushing, pivoting, placing big bets. It\u2019s a privilege for Des Traynor<\/a> and I to get to partner with him and join forces with Salesforce upon close at this most fascinating time. And will be very fun to get their help bringing Fin to magnitudes more consumers.<\/p>\n

To our customers: Over the past few years we\u2019ve been shipping intensely. Including recently our groundbreaking model, Apex, and our paradigm-defining internal agent, Operator. With the resources of Salesforce this will only accelerate. And yet little will practically change. I\u2019ll still be CEO, Des will still be running R&D, we\u2019ll both still be committed to continuing to lead this category. Thank you very sincerely and deeply for your belief in us.<\/p>\n

To all of our friends, our families, and our employees, past and present: While this is not the end, it is a major, pivotal, special, and emotional moment for us. From the bottom of our hearts, thank you. For everything.<\/p>\n

To my cofounders, my exec team: Look what we built. Four young lads with a dream and nothing to lose. And a home grown exec team who pulled off the greatest and arguably only late stage software company pivot to AI, and invented one of the most important categories in AI. Thank you for sticking through all of this with me.<\/p>\n

And now, time to get back to work. See you at our next product launch in a few weeks. (:<\/p>\n

<\/p>\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

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