{"id":371,"date":"2012-01-25T19:36:03","date_gmt":"2012-01-25T19:36:03","guid":{"rendered":"http:\/\/intercom.com\/blog\/?p=371"},"modified":"2020-07-30T13:04:24","modified_gmt":"2020-07-30T12:04:24","slug":"big-announcements-1000000-end-users-public-beta-awesome-advisors-1m-raised","status":"publish","type":"post","link":"https:\/\/www.intercom.com\/blog\/big-announcements-1000000-end-users-public-beta-awesome-advisors-1m-raised\/","title":{"rendered":"Intercom raises $1M"},"content":{"rendered":"<p class=\"opening_paragraph\">Our goal with Intercom is to provide a product for every single web business to help them proactively build and manage relationships with their customers. We&#8217;ll help these businesses use great, personal, personalized customer service to turn their users into loyal, happy customers.<\/p>\n<p><!--more--><\/p>\n<h2 id=\"1000000-end-users-tracked\">1,000,000 end-users tracked<\/h2>\n<p>Our journey towards meeting and exceeding this goal has only started. But already our Private Beta is helping 1,500 product managers and sales and support staff, in 500 growing web businesses, track and engage with over 1,000,000 users. And people love it.<\/p>\n<blockquote><p>&#8220;Intercom has fundamentally changed the way we communicate with our users.&#8221; \u2014 Jonathan Hoyt, GitHub<\/p><\/blockquote>\n<h2 id=\"opening-the-floodgates\">Opening the floodgates<\/h2>\n<p>The intense demand we&#8217;ve faced for access to our Beta led us to invite about ten times the number of people we had planned to! So we&#8217;re leaving behind our not-that-private Private Beta and launching our Public Beta today. Everyone can now get started with Intercom and watch us prepare Version 1 for launch this summer.<\/p>\n<h2 id=\"seeking-professional-help\">Seeking professional help<\/h2>\n<p>Our experience starting and growing (and then selling) Exceptional taught us a lot about the SaaS world. To help us in every other web business vertical, we&#8217;ve started bringing some amazing advisors on-board:<\/p>\n<ul>\n<li>Biz Stone (Obvious),<\/li>\n<li>Jonathan Siegel (RightVentures),<\/li>\n<li>Scott Rutherford (UserVoice), and<\/li>\n<li>Paul Adams (Facebook).<\/li>\n<\/ul>\n<h2 id=\"funding-the-first-step-in-a-long-adventure\">Funding the first step in a long adventure<\/h2>\n<p>We&#8217;re committed to building a Massively Viable Product (MVP?) that&#8217;s fun and rewarding for its users, and powerful and flexible enough so that every web business out there can easily and effectively stitch it into the way they like to work. This will take time and many smart minds. So we&#8217;ve raised $1M from strategic angel investors with a wealth of operational experience in web business:<\/p>\n<ul>\n<li>Jonathan Siegel,<\/li>\n<li>Eamon Leonard,<\/li>\n<li>David Coallier,<\/li>\n<li>Stuart Coulson,<\/li>\n<li>Conor Stanley,<\/li>\n<li>David Hauser,<\/li>\n<li>Biz Stone,<\/li>\n<li>Caelen King,<\/li>\n<li>Jonathan Strauss,<\/li>\n<li>Dan Martell,<\/li>\n<li>Bill McCabe,<\/li>\n<li>Andy McLoughlin,<\/li>\n<li>Roham Gharegozlou, and<\/li>\n<li>Paddy Holohan.<\/li>\n<\/ul>\n<p>And from technology funds with a track record in backing successful teams:<\/p>\n<ul>\n<li>500 Startups (investors in Simple, Rapportive, Slideshare, and Taskrabbit) and<\/li>\n<li>Digital Garage (investors in Twitter and Path).<\/li>\n<\/ul>\n<p>On behalf of Des, Ciaran, David, Ben and myself, I&#8217;d like to sincerely thank you for your support so far.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our goal with Intercom is to provide a product for every single web business to help them proactively build and manage relationships with their customers. We&#8217;ll help these businesses use great, personal, personalized customer service to&hellip;<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"category":[4],"tags":[173,143,174],"coauthors":[367],"class_list":["post-371","post","type-post","status-publish","format-standard","hentry","category-news","tag-funding","tag-intercom","tag-venture-capital"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Intercom raises $1M - Inside Intercom<\/title>\n<meta name=\"description\" content=\"Intercom has just raised $1M from a series of strategic angel investors to help every single web business proactively build and manage relationships with their customers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.intercom.com\/blog\/big-announcements-1000000-end-users-public-beta-awesome-advisors-1m-raised\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Intercom raises $1M\" \/>\n<meta property=\"og:description\" content=\"Intercom has just raised $1M from a series of strategic angel investors to help every single web business proactively build and manage relationships with their customers.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.intercom.com\/blog\/big-announcements-1000000-end-users-public-beta-awesome-advisors-1m-raised\/\" \/>\n<meta property=\"og:site_name\" content=\"The Intercom Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/intercominc\" \/>\n<meta property=\"article:published_time\" content=\"2012-01-25T19:36:03+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-07-30T12:04:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2024\/08\/Intercom-Blog-Share-Image.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1800\" \/>\n\t<meta property=\"og:image:height\" content=\"840\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Eoghan McCabe\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@eoghan\" \/>\n<meta name=\"twitter:site\" content=\"@intercom\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Eoghan McCabe\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/big-announcements-1000000-end-users-public-beta-awesome-advisors-1m-raised\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/big-announcements-1000000-end-users-public-beta-awesome-advisors-1m-raised\\\/\"},\"author\":{\"name\":\"Eoghan McCabe\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#\\\/schema\\\/person\\\/14fb8207a1e1efa905808535f986e767\"},\"headline\":\"Intercom raises $1M\",\"datePublished\":\"2012-01-25T19:36:03+00:00\",\"dateModified\":\"2020-07-30T12:04:24+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/big-announcements-1000000-end-users-public-beta-awesome-advisors-1m-raised\\\/\"},\"wordCount\":367,\"publisher\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#organization\"},\"keywords\":[\"funding\",\"Intercom\",\"venture capital\"],\"articleSection\":[\"News &amp; Updates\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/big-announcements-1000000-end-users-public-beta-awesome-advisors-1m-raised\\\/\",\"url\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/big-announcements-1000000-end-users-public-beta-awesome-advisors-1m-raised\\\/\",\"name\":\"Intercom raises $1M - Inside Intercom\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#website\"},\"datePublished\":\"2012-01-25T19:36:03+00:00\",\"dateModified\":\"2020-07-30T12:04:24+00:00\",\"description\":\"Intercom has just raised $1M from a series of strategic angel investors to help every single web business proactively build and manage relationships with their customers.\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.intercom.com\\\/blog\\\/big-announcements-1000000-end-users-public-beta-awesome-advisors-1m-raised\\\/\"]}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/\",\"name\":\"The Intercom Blog\",\"description\":\"Articles and Podcasts on Customer Service, AI and Automation, Product, and more\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#organization\",\"name\":\"The Intercom Blog\",\"url\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/wp-content\\\/uploads\\\/2019\\\/08\\\/Intercom-logo-sq-black-trans.png\",\"contentUrl\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/wp-content\\\/uploads\\\/2019\\\/08\\\/Intercom-logo-sq-black-trans.png\",\"width\":1000,\"height\":1000,\"caption\":\"The Intercom Blog\"},\"image\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/intercominc\",\"https:\\\/\\\/x.com\\\/intercom\",\"https:\\\/\\\/www.instagram.com\\\/intercom\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/2491343\",\"https:\\\/\\\/www.pinterest.ie\\\/intercom\\\/\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCJG0MvLP03kyzzAkD-w98aQ\",\"https:\\\/\\\/en.wikipedia.org\\\/wiki\\\/Intercom_(company)\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#\\\/schema\\\/person\\\/14fb8207a1e1efa905808535f986e767\",\"name\":\"Eoghan McCabe\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/31100f0216d31f5bce73ff644b663fc116a05919291919f2c78d3779017e361e?s=96&d=mm&r=pgbea1365696781a59249aab22f24228ff\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/31100f0216d31f5bce73ff644b663fc116a05919291919f2c78d3779017e361e?s=96&d=mm&r=pg\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/31100f0216d31f5bce73ff644b663fc116a05919291919f2c78d3779017e361e?s=96&d=mm&r=pg\",\"caption\":\"Eoghan McCabe\"},\"description\":\"Eoghan is CEO, Chairman and Co-founder of Intercom. Previously, he founded Contrast, a software design consultancy, and Exceptional, a developer toolkit acquired by Rackspace in 2011. You can read more about Eoghan on his personal web site.\",\"sameAs\":[\"https:\\\/\\\/www.intercom.com\\\/blog\\\/about\\\/eoghan-mccabe\",\"https:\\\/\\\/www.linkedin.com\\\/in\\\/eoghanmccabe\\\/\",\"https:\\\/\\\/x.com\\\/eoghan\"],\"url\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/author\\\/eoghan\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Intercom raises $1M - Inside Intercom","description":"Intercom has just raised $1M from a series of strategic angel investors to help every single web business proactively build and manage relationships with their customers.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.intercom.com\/blog\/big-announcements-1000000-end-users-public-beta-awesome-advisors-1m-raised\/","og_locale":"en_US","og_type":"article","og_title":"Intercom raises $1M","og_description":"Intercom has just raised $1M from a series of strategic angel investors to help every single web business proactively build and manage relationships with their customers.","og_url":"https:\/\/www.intercom.com\/blog\/big-announcements-1000000-end-users-public-beta-awesome-advisors-1m-raised\/","og_site_name":"The Intercom Blog","article_publisher":"https:\/\/www.facebook.com\/intercominc","article_published_time":"2012-01-25T19:36:03+00:00","article_modified_time":"2020-07-30T12:04:24+00:00","og_image":[{"width":1800,"height":840,"url":"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2024\/08\/Intercom-Blog-Share-Image.jpeg","type":"image\/jpeg"}],"author":"Eoghan McCabe","twitter_card":"summary_large_image","twitter_creator":"@eoghan","twitter_site":"@intercom","twitter_misc":{"Written by":"Eoghan McCabe","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.intercom.com\/blog\/big-announcements-1000000-end-users-public-beta-awesome-advisors-1m-raised\/#article","isPartOf":{"@id":"https:\/\/www.intercom.com\/blog\/big-announcements-1000000-end-users-public-beta-awesome-advisors-1m-raised\/"},"author":{"name":"Eoghan McCabe","@id":"https:\/\/www.intercom.com\/blog\/#\/schema\/person\/14fb8207a1e1efa905808535f986e767"},"headline":"Intercom raises $1M","datePublished":"2012-01-25T19:36:03+00:00","dateModified":"2020-07-30T12:04:24+00:00","mainEntityOfPage":{"@id":"https:\/\/www.intercom.com\/blog\/big-announcements-1000000-end-users-public-beta-awesome-advisors-1m-raised\/"},"wordCount":367,"publisher":{"@id":"https:\/\/www.intercom.com\/blog\/#organization"},"keywords":["funding","Intercom","venture capital"],"articleSection":["News &amp; Updates"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.intercom.com\/blog\/big-announcements-1000000-end-users-public-beta-awesome-advisors-1m-raised\/","url":"https:\/\/www.intercom.com\/blog\/big-announcements-1000000-end-users-public-beta-awesome-advisors-1m-raised\/","name":"Intercom raises $1M - Inside Intercom","isPartOf":{"@id":"https:\/\/www.intercom.com\/blog\/#website"},"datePublished":"2012-01-25T19:36:03+00:00","dateModified":"2020-07-30T12:04:24+00:00","description":"Intercom has just raised $1M from a series of strategic angel investors to help every single web business proactively build and manage relationships with their customers.","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.intercom.com\/blog\/big-announcements-1000000-end-users-public-beta-awesome-advisors-1m-raised\/"]}]},{"@type":"WebSite","@id":"https:\/\/www.intercom.com\/blog\/#website","url":"https:\/\/www.intercom.com\/blog\/","name":"The Intercom Blog","description":"Articles and Podcasts on Customer Service, AI and Automation, Product, and more","publisher":{"@id":"https:\/\/www.intercom.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.intercom.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.intercom.com\/blog\/#organization","name":"The Intercom Blog","url":"https:\/\/www.intercom.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.intercom.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/08\/Intercom-logo-sq-black-trans.png","contentUrl":"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/08\/Intercom-logo-sq-black-trans.png","width":1000,"height":1000,"caption":"The Intercom Blog"},"image":{"@id":"https:\/\/www.intercom.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/intercominc","https:\/\/x.com\/intercom","https:\/\/www.instagram.com\/intercom\/","https:\/\/www.linkedin.com\/company\/2491343","https:\/\/www.pinterest.ie\/intercom\/","https:\/\/www.youtube.com\/channel\/UCJG0MvLP03kyzzAkD-w98aQ","https:\/\/en.wikipedia.org\/wiki\/Intercom_(company)"]},{"@type":"Person","@id":"https:\/\/www.intercom.com\/blog\/#\/schema\/person\/14fb8207a1e1efa905808535f986e767","name":"Eoghan McCabe","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/31100f0216d31f5bce73ff644b663fc116a05919291919f2c78d3779017e361e?s=96&d=mm&r=pgbea1365696781a59249aab22f24228ff","url":"https:\/\/secure.gravatar.com\/avatar\/31100f0216d31f5bce73ff644b663fc116a05919291919f2c78d3779017e361e?s=96&d=mm&r=pg","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/31100f0216d31f5bce73ff644b663fc116a05919291919f2c78d3779017e361e?s=96&d=mm&r=pg","caption":"Eoghan McCabe"},"description":"Eoghan is CEO, Chairman and Co-founder of Intercom. Previously, he founded Contrast, a software design consultancy, and Exceptional, a developer toolkit acquired by Rackspace in 2011. You can read more about Eoghan on his personal web site.","sameAs":["https:\/\/www.intercom.com\/blog\/about\/eoghan-mccabe","https:\/\/www.linkedin.com\/in\/eoghanmccabe\/","https:\/\/x.com\/eoghan"],"url":"https:\/\/www.intercom.com\/blog\/author\/eoghan\/"}]}},"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/posts\/371","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/comments?post=371"}],"version-history":[{"count":0,"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/posts\/371\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/media?parent=371"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/category?post=371"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/tags?post=371"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/coauthors?post=371"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}