![\"\"](\"https:\/\/intercom.com\/blog\/wp-content\/uploads\/2011\/10\/ProfilePageForBlogPost-new.jpg\" "\\"ProfilePageForBlogPost-new\\"")
<\/div>\nIntercom maintains a page for every one of your users, storing everything you’d like to know about them. Who are they, where do they reside, what details do we know about them, and are there any active conversations with this user.<\/p>\n
2. Custom User Data<\/h2>\n![\"\"](\"https:\/\/intercom.com\/blog\/wp-content\/uploads\/2011\/10\/CustomDataUserListForBlogPost.jpg\" "\\"CustomDataUserListForBlogPost\\"")
<\/div>\nYou can send additional information to make Intercom work better for you. Intercom shows you great data by default, but we’re firm believers that app-specific information beats the hell out of generic “hits-per-day” type information, so can take any details you want to give.<\/p>\n
3. Custom Filters<\/h2>\n![\"\"](\"https:\/\/intercom.com\/blog\/wp-content\/uploads\/2011\/10\/CustomFiltersBlogPost.jpg\" "\\"CustomFiltersBlogPost\\"")
<\/div>\nThe most powerful part of custom data is the ability to view your user list through custom filters. If you ever wonder things like “Do premium users track time?” or “I wonder how many accounts have more than 3 on their team,” you can answer these in a couple of mouse clicks rather than a couple of hours.<\/p>\n
We have many more great features in the works, all solving pains that we hear about every day from our users. If the above features look useful or interesting, well, this is day 98. We’re just getting going.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"We’ve had a phenomenal response to the product since we began our private beta back in June. It has been amazing to get such qualified feedback from such passionate app owners. We’re incredibly thankful for this,…<\/p>\n","protected":false},"author":5,"featured_media":54,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"category":[4],"tags":[220,143,12955,151],"coauthors":[348],"class_list":["post-44","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-feedback","tag-intercom","tag-no-index","tag-startups-2"],"yoast_head":"\n
Recent new features in Intercom - The Intercom Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.intercom.com\/blog\/intercom-update\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Recent new features in Intercom\" \/>\n<meta property=\"og:description\" content=\"We’ve had a phenomenal response to the product since we began our private beta back in June. It has been amazing to get such qualified feedback from such passionate app owners. We’re incredibly thankful for this,…\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.intercom.com\/blog\/intercom-update\/\" \/>\n<meta property=\"og:site_name\" content=\"The Intercom Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/intercominc\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/destraynor\" \/>\n<meta property=\"article:published_time\" content=\"2011-10-06T23:07:11+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-07-30T12:04:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2011\/10\/First92Days.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"650\" \/>\n\t<meta property=\"og:image:height\" content=\"292\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Des Traynor\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@destraynor\" \/>\n<meta name=\"twitter:site\" content=\"@intercom\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Des Traynor\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/intercom-update\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/intercom-update\\\/\"},\"author\":{\"name\":\"Des Traynor\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#\\\/schema\\\/person\\\/eca2beed88876408030509097abe63c2\"},\"headline\":\"Recent new features in Intercom\",\"datePublished\":\"2011-10-06T23:07:11+00:00\",\"dateModified\":\"2020-07-30T12:04:26+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/intercom-update\\\/\"},\"wordCount\":264,\"publisher\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/intercom-update\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/wp-content\\\/uploads\\\/2011\\\/10\\\/First92Days.jpg\",\"keywords\":[\"feedback\",\"Intercom\",\"no index\",\"startups\"],\"articleSection\":[\"News & Updates\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/intercom-update\\\/\",\"url\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/intercom-update\\\/\",\"name\":\"Recent new features in Intercom - The Intercom Blog\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/intercom-update\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/intercom-update\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/wp-content\\\/uploads\\\/2011\\\/10\\\/First92Days.jpg\",\"datePublished\":\"2011-10-06T23:07:11+00:00\",\"dateModified\":\"2020-07-30T12:04:26+00:00\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.intercom.com\\\/blog\\\/intercom-update\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/intercom-update\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/wp-content\\\/uploads\\\/2011\\\/10\\\/First92Days.jpg\",\"contentUrl\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/wp-content\\\/uploads\\\/2011\\\/10\\\/First92Days.jpg\",\"width\":650,\"height\":292},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/\",\"name\":\"The Intercom Blog\",\"description\":\"Articles and Podcasts on Customer Service, AI and Automation, Product, and more\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#organization\",\"name\":\"The Intercom Blog\",\"url\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/wp-content\\\/uploads\\\/2019\\\/08\\\/Intercom-logo-sq-black-trans.png\",\"contentUrl\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/wp-content\\\/uploads\\\/2019\\\/08\\\/Intercom-logo-sq-black-trans.png\",\"width\":1000,\"height\":1000,\"caption\":\"The Intercom Blog\"},\"image\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/intercominc\",\"https:\\\/\\\/x.com\\\/intercom\",\"https:\\\/\\\/www.instagram.com\\\/intercom\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/2491343\",\"https:\\\/\\\/www.pinterest.ie\\\/intercom\\\/\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCJG0MvLP03kyzzAkD-w98aQ\",\"https:\\\/\\\/en.wikipedia.org\\\/wiki\\\/Intercom_(company)\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#\\\/schema\\\/person\\\/eca2beed88876408030509097abe63c2\",\"name\":\"Des Traynor\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/09e398a496ac2704b5a250c7e1aa65b160bb3650bb5bd89ed26723898ee32b30?s=96&d=mm&r=pg2b6d61a5289bb1233dbc5e2b0420fffb\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/09e398a496ac2704b5a250c7e1aa65b160bb3650bb5bd89ed26723898ee32b30?s=96&d=mm&r=pg\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/09e398a496ac2704b5a250c7e1aa65b160bb3650bb5bd89ed26723898ee32b30?s=96&d=mm&r=pg\",\"caption\":\"Des Traynor\"},\"description\":\"Des leads Intercom's R&D org and oversees its product strategy. He often speaks about product and growth strategies at conferences worldwide, including SaaStr, Web Summit, and The Next Web. He's also the host of the Intercom on Product podcast. Prior to Intercom he co-founded Exceptional and worked in UX design.\",\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/destraynor\",\"https:\\\/\\\/x.com\\\/destraynor\"],\"url\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/author\\\/des\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Recent new features in Intercom - The Intercom Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.intercom.com\/blog\/intercom-update\/","og_locale":"en_US","og_type":"article","og_title":"Recent new features in Intercom","og_description":"We’ve had a phenomenal response to the product since we began our private beta back in June. It has been amazing to get such qualified feedback from such passionate app owners. We’re incredibly thankful for this,…","og_url":"https:\/\/www.intercom.com\/blog\/intercom-update\/","og_site_name":"The Intercom Blog","article_publisher":"https:\/\/www.facebook.com\/intercominc","article_author":"https:\/\/www.facebook.com\/destraynor","article_published_time":"2011-10-06T23:07:11+00:00","article_modified_time":"2020-07-30T12:04:26+00:00","og_image":[{"width":650,"height":292,"url":"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2011\/10\/First92Days.jpg","type":"image\/jpeg"}],"author":"Des Traynor","twitter_card":"summary_large_image","twitter_creator":"@destraynor","twitter_site":"@intercom","twitter_misc":{"Written by":"Des Traynor","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.intercom.com\/blog\/intercom-update\/#article","isPartOf":{"@id":"https:\/\/www.intercom.com\/blog\/intercom-update\/"},"author":{"name":"Des Traynor","@id":"https:\/\/www.intercom.com\/blog\/#\/schema\/person\/eca2beed88876408030509097abe63c2"},"headline":"Recent new features in Intercom","datePublished":"2011-10-06T23:07:11+00:00","dateModified":"2020-07-30T12:04:26+00:00","mainEntityOfPage":{"@id":"https:\/\/www.intercom.com\/blog\/intercom-update\/"},"wordCount":264,"publisher":{"@id":"https:\/\/www.intercom.com\/blog\/#organization"},"image":{"@id":"https:\/\/www.intercom.com\/blog\/intercom-update\/#primaryimage"},"thumbnailUrl":"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2011\/10\/First92Days.jpg","keywords":["feedback","Intercom","no index","startups"],"articleSection":["News & Updates"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.intercom.com\/blog\/intercom-update\/","url":"https:\/\/www.intercom.com\/blog\/intercom-update\/","name":"Recent new features in Intercom - The Intercom Blog","isPartOf":{"@id":"https:\/\/www.intercom.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.intercom.com\/blog\/intercom-update\/#primaryimage"},"image":{"@id":"https:\/\/www.intercom.com\/blog\/intercom-update\/#primaryimage"},"thumbnailUrl":"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2011\/10\/First92Days.jpg","datePublished":"2011-10-06T23:07:11+00:00","dateModified":"2020-07-30T12:04:26+00:00","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.intercom.com\/blog\/intercom-update\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.intercom.com\/blog\/intercom-update\/#primaryimage","url":"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2011\/10\/First92Days.jpg","contentUrl":"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2011\/10\/First92Days.jpg","width":650,"height":292},{"@type":"WebSite","@id":"https:\/\/www.intercom.com\/blog\/#website","url":"https:\/\/www.intercom.com\/blog\/","name":"The Intercom Blog","description":"Articles and Podcasts on Customer Service, AI and Automation, Product, and more","publisher":{"@id":"https:\/\/www.intercom.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.intercom.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.intercom.com\/blog\/#organization","name":"The Intercom Blog","url":"https:\/\/www.intercom.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.intercom.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/08\/Intercom-logo-sq-black-trans.png","contentUrl":"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/08\/Intercom-logo-sq-black-trans.png","width":1000,"height":1000,"caption":"The Intercom Blog"},"image":{"@id":"https:\/\/www.intercom.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/intercominc","https:\/\/x.com\/intercom","https:\/\/www.instagram.com\/intercom\/","https:\/\/www.linkedin.com\/company\/2491343","https:\/\/www.pinterest.ie\/intercom\/","https:\/\/www.youtube.com\/channel\/UCJG0MvLP03kyzzAkD-w98aQ","https:\/\/en.wikipedia.org\/wiki\/Intercom_(company)"]},{"@type":"Person","@id":"https:\/\/www.intercom.com\/blog\/#\/schema\/person\/eca2beed88876408030509097abe63c2","name":"Des Traynor","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/09e398a496ac2704b5a250c7e1aa65b160bb3650bb5bd89ed26723898ee32b30?s=96&d=mm&r=pg2b6d61a5289bb1233dbc5e2b0420fffb","url":"https:\/\/secure.gravatar.com\/avatar\/09e398a496ac2704b5a250c7e1aa65b160bb3650bb5bd89ed26723898ee32b30?s=96&d=mm&r=pg","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/09e398a496ac2704b5a250c7e1aa65b160bb3650bb5bd89ed26723898ee32b30?s=96&d=mm&r=pg","caption":"Des Traynor"},"description":"Des leads Intercom's R&D org and oversees its product strategy. He often speaks about product and growth strategies at conferences worldwide, including SaaStr, Web Summit, and The Next Web. He's also the host of the Intercom on Product podcast. Prior to Intercom he co-founded Exceptional and worked in UX design.","sameAs":["https:\/\/www.facebook.com\/destraynor","https:\/\/x.com\/destraynor"],"url":"https:\/\/www.intercom.com\/blog\/author\/des\/"}]}},"jetpack_featured_media_url":"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2011\/10\/First92Days.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/posts\/44","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/comments?post=44"}],"version-history":[{"count":0,"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/posts\/44\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/media\/54"}],"wp:attachment":[{"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/media?parent=44"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/category?post=44"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/tags?post=44"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/coauthors?post=44"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
<\/div>\nYou can send additional information to make Intercom work better for you. Intercom shows you great data by default, but we’re firm believers that app-specific information beats the hell out of generic “hits-per-day” type information, so can take any details you want to give.<\/p>\n
3. Custom Filters<\/h2>\n<\/div>\nThe most powerful part of custom data is the ability to view your user list through custom filters. If you ever wonder things like “Do premium users track time?” or “I wonder how many accounts have more than 3 on their team,” you can answer these in a couple of mouse clicks rather than a couple of hours.<\/p>\n
We have many more great features in the works, all solving pains that we hear about every day from our users. If the above features look useful or interesting, well, this is day 98. We’re just getting going.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"We’ve had a phenomenal response to the product since we began our private beta back in June. It has been amazing to get such qualified feedback from such passionate app owners. We’re incredibly thankful for this,…<\/p>\n","protected":false},"author":5,"featured_media":54,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"category":[4],"tags":[220,143,12955,151],"coauthors":[348],"class_list":["post-44","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-feedback","tag-intercom","tag-no-index","tag-startups-2"],"yoast_head":"\n
Recent new features in Intercom - The Intercom Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.intercom.com\/blog\/intercom-update\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Recent new features in Intercom\" \/>\n<meta property=\"og:description\" content=\"We’ve had a phenomenal response to the product since we began our private beta back in June. It has been amazing to get such qualified feedback from such passionate app owners. We’re incredibly thankful for this,…\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.intercom.com\/blog\/intercom-update\/\" \/>\n<meta property=\"og:site_name\" content=\"The Intercom Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/intercominc\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/destraynor\" \/>\n<meta property=\"article:published_time\" content=\"2011-10-06T23:07:11+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-07-30T12:04:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2011\/10\/First92Days.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"650\" \/>\n\t<meta property=\"og:image:height\" content=\"292\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Des Traynor\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@destraynor\" \/>\n<meta name=\"twitter:site\" content=\"@intercom\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Des Traynor\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/intercom-update\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/intercom-update\\\/\"},\"author\":{\"name\":\"Des Traynor\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#\\\/schema\\\/person\\\/eca2beed88876408030509097abe63c2\"},\"headline\":\"Recent new features in Intercom\",\"datePublished\":\"2011-10-06T23:07:11+00:00\",\"dateModified\":\"2020-07-30T12:04:26+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/intercom-update\\\/\"},\"wordCount\":264,\"publisher\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/intercom-update\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/wp-content\\\/uploads\\\/2011\\\/10\\\/First92Days.jpg\",\"keywords\":[\"feedback\",\"Intercom\",\"no index\",\"startups\"],\"articleSection\":[\"News & Updates\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/intercom-update\\\/\",\"url\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/intercom-update\\\/\",\"name\":\"Recent new features in Intercom - The Intercom Blog\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/intercom-update\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/intercom-update\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/wp-content\\\/uploads\\\/2011\\\/10\\\/First92Days.jpg\",\"datePublished\":\"2011-10-06T23:07:11+00:00\",\"dateModified\":\"2020-07-30T12:04:26+00:00\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.intercom.com\\\/blog\\\/intercom-update\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/intercom-update\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/wp-content\\\/uploads\\\/2011\\\/10\\\/First92Days.jpg\",\"contentUrl\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/wp-content\\\/uploads\\\/2011\\\/10\\\/First92Days.jpg\",\"width\":650,\"height\":292},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/\",\"name\":\"The Intercom Blog\",\"description\":\"Articles and Podcasts on Customer Service, AI and Automation, Product, and more\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#organization\",\"name\":\"The Intercom Blog\",\"url\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/wp-content\\\/uploads\\\/2019\\\/08\\\/Intercom-logo-sq-black-trans.png\",\"contentUrl\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/wp-content\\\/uploads\\\/2019\\\/08\\\/Intercom-logo-sq-black-trans.png\",\"width\":1000,\"height\":1000,\"caption\":\"The Intercom Blog\"},\"image\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/intercominc\",\"https:\\\/\\\/x.com\\\/intercom\",\"https:\\\/\\\/www.instagram.com\\\/intercom\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/2491343\",\"https:\\\/\\\/www.pinterest.ie\\\/intercom\\\/\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCJG0MvLP03kyzzAkD-w98aQ\",\"https:\\\/\\\/en.wikipedia.org\\\/wiki\\\/Intercom_(company)\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#\\\/schema\\\/person\\\/eca2beed88876408030509097abe63c2\",\"name\":\"Des Traynor\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/09e398a496ac2704b5a250c7e1aa65b160bb3650bb5bd89ed26723898ee32b30?s=96&d=mm&r=pg2b6d61a5289bb1233dbc5e2b0420fffb\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/09e398a496ac2704b5a250c7e1aa65b160bb3650bb5bd89ed26723898ee32b30?s=96&d=mm&r=pg\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/09e398a496ac2704b5a250c7e1aa65b160bb3650bb5bd89ed26723898ee32b30?s=96&d=mm&r=pg\",\"caption\":\"Des Traynor\"},\"description\":\"Des leads Intercom's R&D org and oversees its product strategy. He often speaks about product and growth strategies at conferences worldwide, including SaaStr, Web Summit, and The Next Web. He's also the host of the Intercom on Product podcast. Prior to Intercom he co-founded Exceptional and worked in UX design.\",\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/destraynor\",\"https:\\\/\\\/x.com\\\/destraynor\"],\"url\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/author\\\/des\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Recent new features in Intercom - The Intercom Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.intercom.com\/blog\/intercom-update\/","og_locale":"en_US","og_type":"article","og_title":"Recent new features in Intercom","og_description":"We’ve had a phenomenal response to the product since we began our private beta back in June. It has been amazing to get such qualified feedback from such passionate app owners. We’re incredibly thankful for this,…","og_url":"https:\/\/www.intercom.com\/blog\/intercom-update\/","og_site_name":"The Intercom Blog","article_publisher":"https:\/\/www.facebook.com\/intercominc","article_author":"https:\/\/www.facebook.com\/destraynor","article_published_time":"2011-10-06T23:07:11+00:00","article_modified_time":"2020-07-30T12:04:26+00:00","og_image":[{"width":650,"height":292,"url":"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2011\/10\/First92Days.jpg","type":"image\/jpeg"}],"author":"Des Traynor","twitter_card":"summary_large_image","twitter_creator":"@destraynor","twitter_site":"@intercom","twitter_misc":{"Written by":"Des Traynor","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.intercom.com\/blog\/intercom-update\/#article","isPartOf":{"@id":"https:\/\/www.intercom.com\/blog\/intercom-update\/"},"author":{"name":"Des Traynor","@id":"https:\/\/www.intercom.com\/blog\/#\/schema\/person\/eca2beed88876408030509097abe63c2"},"headline":"Recent new features in Intercom","datePublished":"2011-10-06T23:07:11+00:00","dateModified":"2020-07-30T12:04:26+00:00","mainEntityOfPage":{"@id":"https:\/\/www.intercom.com\/blog\/intercom-update\/"},"wordCount":264,"publisher":{"@id":"https:\/\/www.intercom.com\/blog\/#organization"},"image":{"@id":"https:\/\/www.intercom.com\/blog\/intercom-update\/#primaryimage"},"thumbnailUrl":"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2011\/10\/First92Days.jpg","keywords":["feedback","Intercom","no index","startups"],"articleSection":["News & Updates"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.intercom.com\/blog\/intercom-update\/","url":"https:\/\/www.intercom.com\/blog\/intercom-update\/","name":"Recent new features in Intercom - The Intercom Blog","isPartOf":{"@id":"https:\/\/www.intercom.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.intercom.com\/blog\/intercom-update\/#primaryimage"},"image":{"@id":"https:\/\/www.intercom.com\/blog\/intercom-update\/#primaryimage"},"thumbnailUrl":"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2011\/10\/First92Days.jpg","datePublished":"2011-10-06T23:07:11+00:00","dateModified":"2020-07-30T12:04:26+00:00","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.intercom.com\/blog\/intercom-update\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.intercom.com\/blog\/intercom-update\/#primaryimage","url":"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2011\/10\/First92Days.jpg","contentUrl":"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2011\/10\/First92Days.jpg","width":650,"height":292},{"@type":"WebSite","@id":"https:\/\/www.intercom.com\/blog\/#website","url":"https:\/\/www.intercom.com\/blog\/","name":"The Intercom Blog","description":"Articles and Podcasts on Customer Service, AI and Automation, Product, and more","publisher":{"@id":"https:\/\/www.intercom.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.intercom.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.intercom.com\/blog\/#organization","name":"The Intercom Blog","url":"https:\/\/www.intercom.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.intercom.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/08\/Intercom-logo-sq-black-trans.png","contentUrl":"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/08\/Intercom-logo-sq-black-trans.png","width":1000,"height":1000,"caption":"The Intercom Blog"},"image":{"@id":"https:\/\/www.intercom.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/intercominc","https:\/\/x.com\/intercom","https:\/\/www.instagram.com\/intercom\/","https:\/\/www.linkedin.com\/company\/2491343","https:\/\/www.pinterest.ie\/intercom\/","https:\/\/www.youtube.com\/channel\/UCJG0MvLP03kyzzAkD-w98aQ","https:\/\/en.wikipedia.org\/wiki\/Intercom_(company)"]},{"@type":"Person","@id":"https:\/\/www.intercom.com\/blog\/#\/schema\/person\/eca2beed88876408030509097abe63c2","name":"Des Traynor","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/09e398a496ac2704b5a250c7e1aa65b160bb3650bb5bd89ed26723898ee32b30?s=96&d=mm&r=pg2b6d61a5289bb1233dbc5e2b0420fffb","url":"https:\/\/secure.gravatar.com\/avatar\/09e398a496ac2704b5a250c7e1aa65b160bb3650bb5bd89ed26723898ee32b30?s=96&d=mm&r=pg","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/09e398a496ac2704b5a250c7e1aa65b160bb3650bb5bd89ed26723898ee32b30?s=96&d=mm&r=pg","caption":"Des Traynor"},"description":"Des leads Intercom's R&D org and oversees its product strategy. He often speaks about product and growth strategies at conferences worldwide, including SaaStr, Web Summit, and The Next Web. He's also the host of the Intercom on Product podcast. Prior to Intercom he co-founded Exceptional and worked in UX design.","sameAs":["https:\/\/www.facebook.com\/destraynor","https:\/\/x.com\/destraynor"],"url":"https:\/\/www.intercom.com\/blog\/author\/des\/"}]}},"jetpack_featured_media_url":"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2011\/10\/First92Days.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/posts\/44","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/comments?post=44"}],"version-history":[{"count":0,"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/posts\/44\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/media\/54"}],"wp:attachment":[{"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/media?parent=44"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/category?post=44"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/tags?post=44"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/coauthors?post=44"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
<\/div>\nThe most powerful part of custom data is the ability to view your user list through custom filters. If you ever wonder things like “Do premium users track time?” or “I wonder how many accounts have more than 3 on their team,” you can answer these in a couple of mouse clicks rather than a couple of hours.<\/p>\n
We have many more great features in the works, all solving pains that we hear about every day from our users. If the above features look useful or interesting, well, this is day 98. We’re just getting going.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":" We’ve had a phenomenal response to the product since we began our private beta back in June. It has been amazing to get such qualified feedback from such passionate app owners. We’re incredibly thankful for this,…<\/p>\n","protected":false},"author":5,"featured_media":54,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"category":[4],"tags":[220,143,12955,151],"coauthors":[348],"class_list":["post-44","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-feedback","tag-intercom","tag-no-index","tag-startups-2"],"yoast_head":"\n