{"id":6026,"date":"2014-08-01T07:35:56","date_gmt":"2014-08-01T07:35:56","guid":{"rendered":"http:\/\/insideintercom.io\/?p=6026"},"modified":"2020-07-30T13:03:54","modified_gmt":"2020-07-30T12:03:54","slug":"first-impressions-of-working-at-intercom","status":"publish","type":"post","link":"https:\/\/www.intercom.com\/blog\/first-impressions-of-working-at-intercom\/","title":{"rendered":"First impressions of working at Intercom"},"content":{"rendered":"<p class=\"opening_paragraph\">Intercom is not just the product &#8211; it\u2019s also a great place to work. I recently joined Intercom, and last week took the time to write a note to our private Facebook group listing some of the great things about working here.<\/p>\n<p>Below is the unedited Facebook post &#8211; inside jokes, warts and all. I really appreciate the opportunity to share this with a wider audience, and hope you\u2019ll get some insight into what it\u2019s like working at Intercom.<\/p>\n<p>Here are the <a href=\"http:\/\/en.wikipedia.org\/wiki\/CliffsNotes\">CliffsNotes<\/a>:<\/p>\n<ul>\n<li>Muster is our internally developed Continuous Deployment system. It builds, tests and deploys our software.<\/li>\n<li>The throwaway comment about screaming Vikings is a reference to a <a href=\"http:\/\/www.vikingsplash.com\/\">tourist attraction<\/a> that occasionally makes some noise outside our office.<\/li>\n<\/ul>\n<hr \/>\n<p>I\u2019ve been working for Intercom for 18 work days now, so for no particular reason here\u2019s a list of things that have stood out.\u00a0tl;dr I really enjoy working at Intercom.<\/p>\n<p><strong>1. It\u2019s really nice being treated well.<\/strong> The great new office and location, fantastic food, awesome computing equipment\u2026 this is miles better than anywhere I\u2019ve worked before. I know that similar benefits are not uncommon in the industry, but it\u2019s still a source of daily delight. The personal touches upon joining (like the welcome card signed by your co-workers, welcome pack, being invited to lunch\/Friday demos in advance of actually showing up etc.) were really sweet.<\/p>\n<p><strong>2. Open and casual access to great leadership is a privilege.<\/strong> The \u201cInterschool\u201d series of chats led by Des, Darragh, Paul etc. for the current wave of new hires was an excellent way to learn about the history, mission and direction of Intercom, as well as the details of the product. The weekly all-hands is also really well done and a great source of information about what\u2019s going on across the company.<\/p>\n<p><strong>3. You get addicted to <a href=\"https:\/\/www.intercom.com\/blog\/shipping-is-your-companys-heartbeat\/\" target=\"_blank\" rel=\"noopener noreferrer\">shipping<\/a>.<\/strong> Some days I felt I didn\u2019t do much even though I did a few things that had impact &#8211; in previous roles doing one thing a day would be good. Even just watching deployments fly by on Muster or running \u201cgit pull\u201d are fun ways to get a feel for the velocity of change in the company (and we should get faster at this!).<\/p>\n<p><strong>4. There\u2019s so much to do.<\/strong> The vision for the app and its impact on Internet communication is inspiring. There\u2019s really big things being worked on (in small chunks, of course). And of course, to support the growth of the customer base and activities, we need to iteratively build out a scalable, performant and secure architecture on top of what exists today. This is fun.<\/p>\n<p><strong>5. However there\u2019s not actually that much low hanging fruit.<\/strong> Everything I\u2019ve touched is really effective at what it does and certainly wasn\u2019t thrown together in a mad startup scramble. There\u2019s a high bar here for software development practice, cloud infrastructure use and protection of user data.<\/p>\n<p><strong>6. The toolchain is world class. <\/strong>It\u2019s great able to use tools like CircleCI, GitHub, Google Docs, Trello etc. (or at least have the option available to use them). This probably doesn\u2019t resonate as much with folks who haven\u2019t come from $megacorp land.<\/p>\n<p><strong>7. Slack is so great.<\/strong> I know it\u2019s not exactly Intercom secret sauce, however I\u2019ve used a lot of chat\/collaboration systems (I used to hack away patching Neil\u2019s Unix Talk Server back in the day\u2026) and this is easily the best. It transcends IRC\/Jabber\/etc. and has been very useful in operational events to coordinate and share information. Also, I now get emojis. :heart_eyes:<\/p>\n<p><strong>8. The weekly cadence is awesome. <\/strong>There\u2019s a good buzz on Fridays, the demos are genuinely exciting and a great way to finish the week.<\/p>\n<p><strong>9. You lot are awesome.<\/strong> It\u2019s been a battle not letting \u201c<a href=\"https:\/\/www.intercom.com\/blog\/please-apply\/\" target=\"_blank\" rel=\"noopener noreferrer\">imposter syndrome<\/a>\u201d kick in :) &#8211; I still have a huge amount to learn about the product, technology and culture of Intercom, but it\u2019s been very easy so far thanks to my extremely patient, kind and almost-intimidatingly-technically-skilled co-workers.<\/p>\n<p><strong>10. It\u2019s pretty easy to start ignoring screaming Vikings.<\/strong> I never knew I had this talent until now.<\/p>\n<p>In the interests of balance, here are some minor things that\u2019d be cool to get at some stage:<\/p>\n<ul>\n<li>Directory of recorded talks \/ weekly all-hands. It\u2019s nice to stay current even if you can\u2019t make a meeting!<\/li>\n<li>A better wiki. The Google one is clunky, though usable. There\u2019s also some docs still up on the github wiki.<\/li>\n<li>A good org chart \/ navigator. I\u2019d do badly at a quiz of who works on what team and what team owns what right now.<\/li>\n<li>More unicorns.<\/li>\n<\/ul>\n<hr \/>\n<p><em>Editor&#8217;s note: If Brian&#8217;s description of working at Intercom sounds attractive, we are <a href=\"https:\/\/www.intercom.com\/blog\/careers\">hiring<\/a>. <\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Intercom is not just the product &#8211; it\u2019s also a great place to work. I recently joined Intercom, and last week took the time to write a note to our private Facebook group listing some of&hellip;<\/p>\n","protected":false},"author":105,"featured_media":6034,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"category":[4],"tags":[115,143,147,223],"coauthors":[399],"class_list":["post-6026","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-company-culture","tag-intercom","tag-talent","tag-work"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>First impressions of working at Intercom - The Intercom Blog<\/title>\n<meta name=\"description\" content=\"Engineer Brian Scanlan shares his experience of his first 18 days working at Intercom, makers of the platform that helps web businesses talk to customers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.intercom.com\/blog\/first-impressions-of-working-at-intercom\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"First impressions of working at Intercom\" \/>\n<meta property=\"og:description\" content=\"Engineer Brian Scanlan shares his experience of his first 18 days working at Intercom, makers of the platform that helps web businesses talk to customers.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.intercom.com\/blog\/first-impressions-of-working-at-intercom\/\" \/>\n<meta property=\"og:site_name\" content=\"The Intercom Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/intercominc\" \/>\n<meta property=\"article:published_time\" content=\"2014-08-01T07:35:56+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-07-30T12:03:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2014\/08\/Intercomrades-370-new.png\" \/>\n\t<meta property=\"og:image:width\" content=\"370\" \/>\n\t<meta property=\"og:image:height\" content=\"230\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Brian Scanlan\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@brian_scanlan\" \/>\n<meta name=\"twitter:site\" content=\"@intercom\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Brian Scanlan\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/first-impressions-of-working-at-intercom\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/first-impressions-of-working-at-intercom\\\/\"},\"author\":{\"name\":\"Brian Scanlan\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#\\\/schema\\\/person\\\/b1709ce5dd599e9a343f018820261df2\"},\"headline\":\"First impressions of working at Intercom\",\"datePublished\":\"2014-08-01T07:35:56+00:00\",\"dateModified\":\"2020-07-30T12:03:54+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/first-impressions-of-working-at-intercom\\\/\"},\"wordCount\":807,\"publisher\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/first-impressions-of-working-at-intercom\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/wp-content\\\/uploads\\\/2014\\\/08\\\/Intercomrades-370-new.png\",\"keywords\":[\"company culture\",\"Intercom\",\"talent\",\"work\"],\"articleSection\":[\"News &amp; 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