{"id":7631,"date":"2015-06-18T17:27:47","date_gmt":"2015-06-19T00:27:47","guid":{"rendered":"http:\/\/intercom.com\/blog\/?p=7631"},"modified":"2020-07-30T13:02:21","modified_gmt":"2020-07-30T12:02:21","slug":"what-we-shipped-new-package-android-integration-real-time-and-more","status":"publish","type":"post","link":"https:\/\/www.intercom.com\/blog\/what-we-shipped-new-package-android-integration-real-time-and-more\/","title":{"rendered":"What we shipped: new package, Android integration, real-time, and more"},"content":{"rendered":"

It’s been a productive\u00a0few months\u00a0for us at Intercom. With the launch of our new Acquire package you can talk to visitors on your website, not just those logged in, answer their questions, and convert them to new signups.<\/p>\n

We also added real-time messaging capabilities, released an Android integration making Intercom fully-mobile, and addressed a long-standing customer request with OR filtering.<\/p>\n

Our brand new package: Acquire<\/h2>\n
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Acquire<\/a> enables you to talk with visitors on your website so you can convert them to users of your product. Visitors on your site can easily ask your team questions and you can get back to them in real-time, or follow up by email, and send them targeted messages to encourage action.<\/p>\n

Intercom for Android apps<\/h2>\n
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We now fully support mobile apps<\/a>! You can see and talk to your Android users with the release of our Android integration. You\u2019ll have a single record of every user with one place to respond to all conversations, and manage your outbound messaging across three separate platforms: iOS, Android, and web.<\/p>\n

Real-time messaging<\/h2>\n
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For us, real-time messaging<\/a> means more than just instant message delivery. We released a set of features that makes customer communication in Intercom more like the modern messaging apps you use to connect with friends. You can see the presence of every user in the team inbox so you can prioritize who to respond to first. Your users and your team can see \u201cis typing\u201d indicators, as well as delivered\u00a0and seen\u00a0states for messages.<\/p>\n

\u201cOr\u201d Filtering<\/h2>\n
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We\u2019ve improved how you can target the right audience for a message \u2013 a long-standing customer request. Previously it was possible to link filters using \u201cand\u201d statements e.g. you could easily identify the people that signed up 10 days ago and have more than 10 sessions. It\u2019s now possible to link filters using \u201cor\u201d statements, so Intercom can target people who have signed up 10 days ago, or have 10 sessions.<\/p>\n

Messaging improvements<\/h2>\n

New auto-message creation flow<\/h3>\n
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The new flow for creating auto-messages is faster, more streamlined, and lets you edit every aspect of your auto message on a single page. It has everything you need; targeting, composing, reviewing, a\/b testing, and more.<\/p>\n

HTML Importer<\/h3>\n
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For HTML pros who code their emails for full customization, we now offer the ability to easily drop HTML code into messages. This new, on-the-fly functionality helps teams send one-off messages in HTML faster, and easier.<\/p>\n

Bulk actions on messages<\/h3>\n
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Here\u2019s another one that made a lot of people happy. Once you put a message live, it\u2019s now possible to tag or message all the people who saw or didn\u2019t see the message, clicked on a link, replied, or didn\u2019t reply. This is great for situations like:<\/p>\n