{"id":8557,"date":"2015-12-15T17:47:55","date_gmt":"2015-12-15T17:47:55","guid":{"rendered":"http:\/\/intercom.com\/blog\/?p=8557"},"modified":"2020-07-30T13:02:17","modified_gmt":"2020-07-30T12:02:17","slug":"building-a-developer-economy-around-intercom","status":"publish","type":"post","link":"https:\/\/www.intercom.com\/blog\/building-a-developer-economy-around-intercom\/","title":{"rendered":"Building a developer economy around Intercom"},"content":{"rendered":"<p class=\"opening_paragraph\">Imagine you had the chance to create a new country and needed to design the perfect economy for it.<\/p>\n<p>Building a vibrant developer ecosystem presents many of the same challenges as creating an economy from scratch. Where do you begin and what are the important factors you need to consider?<\/p>\n<p>Infrastructure is usually a good place to start. Every economy has basic infrastructure needs: from land to live on, to transport and communications systems to keep the economy connected.<\/p>\n<p>Laws are pretty useful too. Fair and clear rules should protect everyone who participates in the economy, whilst leaving enough breathing room for innovation, growth and prosperity.<\/p>\n<p>Of course, you\u2019ll need citizens, and this new population will likely speak a variety of different languages. As the population grows, and specialization occurs, the volume of products and services generated by the economy will grow quickly.<\/p>\n<p>Trade is important. An efficient marketplace enables buyers to discover the products and services which make their lives better, and sellers to reach the growing population of buyers.<\/p>\n<p>Last, but not least, you\u2019ll need a name. And a flag &#8211; every economy needs a brand after all. In fact some might say without <a href=\"http:\/\/quoteinvestigator.com\/2014\/09\/16\/beer-airline\/\">a beer, and an airline<\/a>, it\u2019s not a proper country.<\/p>\n<p>But how does this relate to building an ecosystem for developers?<\/p>\n<h2 id=\"vibrant-ecosystems-make-for-vibrant-economies\">Vibrant ecosystems make for vibrant economies<\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/intercom.com\/blog\/wp-content\/uploads\/2015\/12\/f8-keynote.png\" alt=\"\" \/><br \/>\n<em>The keynote at Facebook&#8217;s F8 developer conference<\/em><\/p>\n<p>A <a href=\"http:\/\/www2.deloitte.com\/content\/dam\/Deloitte\/uk\/Documents\/technology-media-telecommunications\/deloitte-uk-global-economic-impact-of-facebook.pdf\">2015 report from Deloitte<\/a> estimated the 2014 global economic impact of Facebook at $227 billion. Over 10% of that economic impact \u2013 an estimated $29 billion \u2013 was attributed to the \u201cplatform effect\u201d, the development of apps and services atop the Facebook platform. Compare that to Facebook\u2019s own 2014 revenues of $12.47 billion \u2013 the economy around Facebook is larger and worth more than the company itself.<\/p>\n<p>In 2014, 660,000 jobs were created globally from the platform effect. They were created by companies like <a href=\"https:\/\/king.com\/\">King<\/a>, <a href=\"https:\/\/www.blablacar.com\/\">BlaBlaCar<\/a>, and <a href=\"http:\/\/smartly.io\/\">Smartly<\/a>, who either built products and services solely focussed around Facebook, or leveraged the scale of Facebook, by integrating with their APIs and platform, to grow distribution of their products. Building on another company\u2019s platform doesn\u2019t have to put any limit on your ambitions. King recently <a href=\"http:\/\/www.wired.co.uk\/news\/archive\/2015-11\/03\/king-candy-crush-activision-acquisition\">sold to Activision for $5.9 billion.<\/a>.<\/p>\n<p>These numbers are even more impressive when you consider how nascent the Facebook developer ecosystem is. <a href=\"https:\/\/en.wikipedia.org\/wiki\/Facebook_Platform\">Facebook Platform<\/a> launched in May 2007, and has become increasingly open in the intervening years. Large numbers of third-party apps and services are integrated, and over <a href=\"http:\/\/www.statisticbrain.com\/facebook-statistics\/\">20 million<\/a> are installed every day. As Facebook continues to grow and expand to include the Facebook family of apps \u2013 Instagram, Whatsapp, and Oculus \u2013 the developer economy and platform effect grows around those products too.<\/p>\n<h2 id=\"building-the-intercom-customer-communication-ecosystem\">Building the Intercom Customer Communication Ecosystem<\/h2>\n<p>Providing flexibility has been a core part of Intercom\u2019s product philosophy since the company began. When we <a href=\"https:\/\/www.intercom.com\/blog\/new-intercom-api\/\" target=\"_blank\" rel=\"noopener noreferrer\">announced our first developer APIs<\/a> in June 2014, we made a huge step towards opening up our infrastructure to developers, and since then have added webhooks, OAuth, Bulk APIs, and <a href=\"https:\/\/developers.intercom.com\/docs\">much more<\/a>.<\/p>\n<p>We\u2019ve also created new <a href=\"https:\/\/developers.intercom.com\/page\/intercom-developer-platform-guidelines\">developer guidelines<\/a> which are clear, fair, and provide a huge amount of breathing room for third-party developers to innovate and grow by using our APIs and SDKs. In our experience, developer terms can be overly restrictive, and focus on what can\u2019t be done. Intercom\u2019s new developer guidelines are a simple framework which points towards innovation opportunities, not dead ends. As the Intercom platform evolves, our developer guidelines will evolve, and we&#8217;ll try to be as open as possible with developers, letting them know about changes as soon as is practical.<\/p>\n<p>To date, over 50 integrations have been built between Intercom and other products and services, and we want to continue to make it easier to build on our platform and build connections to it. In addition to our <a href=\"https:\/\/developers.intercom.com\/page\/sdks\">SDKs<\/a> for Ruby, PHP, Go, Java, Node, and Cordova\/PhoneGap, we recently built a <a href=\"https:\/\/developers.intercom.com\/\">new developer hub<\/a> to make it easier for all developers to build integrations and apps.<\/p>\n<p>As our customer base and developer community continues to grow, we\u2019re exploring ways to connect the people who use Intercom every day \u2013\u00a0developers who build integrations and apps on Intercom\u2019s platform, and customers who wish to discover integrations and apps which make using Intercom even better. Every vibrant economy needs a vibrant marketplace.<\/p>\n<p>To borrow a phrase from Jeff Bezos, \u201c<a href=\"http:\/\/www.geekwire.com\/2013\/bezos-amazon-shareholders-day-alarm-clock\/\">it\u2019s still day one<\/a>\u201d of our mission to build out our Intercom customer communication ecosystem. We&#8217;re much closer to the beginning than the end.<\/p>\n<hr \/>\n<p>Interested in building an integration with Intercom? Join the <a href=\"https:\/\/developers.intercom.com\/page\/the-developer-program\">Developer Program<\/a> and get listed.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Imagine you had the chance to create a new country and needed to design the perfect economy for it. Building a vibrant developer ecosystem presents many of the same challenges as creating an economy from scratch.&hellip;<\/p>\n","protected":false},"author":168,"featured_media":8559,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"category":[4],"tags":[300,143,251],"coauthors":[366],"class_list":["post-8557","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-ecosystem","tag-intercom","tag-software-development"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Building a developer economy around Intercom - The Intercom Blog<\/title>\n<meta name=\"description\" content=\"We&#039;re building a entire ecosystem around Intercom - helping developers build integrations and apps on Intercom\u2019s platform.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.intercom.com\/blog\/building-a-developer-economy-around-intercom\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Building a developer economy around Intercom\" \/>\n<meta property=\"og:description\" content=\"We&#039;re building a entire ecosystem around Intercom - helping developers build integrations and apps on Intercom\u2019s platform.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.intercom.com\/blog\/building-a-developer-economy-around-intercom\/\" \/>\n<meta property=\"og:site_name\" content=\"The Intercom Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/intercominc\" \/>\n<meta property=\"article:published_time\" content=\"2015-12-15T17:47:55+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-07-30T12:02:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2015\/12\/Developer-Hub-hero.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1968\" \/>\n\t<meta property=\"og:image:height\" content=\"932\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Hugh Durkin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@hughdurkin\" \/>\n<meta name=\"twitter:site\" content=\"@intercom\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Hugh Durkin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/building-a-developer-economy-around-intercom\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/building-a-developer-economy-around-intercom\\\/\"},\"author\":{\"name\":\"Hugh Durkin\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#\\\/schema\\\/person\\\/385c16a9bbc9fdace8cfc3b49ebaa783\"},\"headline\":\"Building a developer economy around Intercom\",\"datePublished\":\"2015-12-15T17:47:55+00:00\",\"dateModified\":\"2020-07-30T12:02:17+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/building-a-developer-economy-around-intercom\\\/\"},\"wordCount\":766,\"publisher\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/building-a-developer-economy-around-intercom\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/wp-content\\\/uploads\\\/2015\\\/12\\\/Developer-Hub-hero.png\",\"keywords\":[\"ecosystem\",\"Intercom\",\"software development\"],\"articleSection\":[\"News &amp; Updates\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/building-a-developer-economy-around-intercom\\\/\",\"url\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/building-a-developer-economy-around-intercom\\\/\",\"name\":\"Building a developer economy around Intercom - 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