{"id":8580,"date":"2015-12-21T17:30:04","date_gmt":"2015-12-21T17:30:04","guid":{"rendered":"http:\/\/intercom.com\/blog\/?p=8580"},"modified":"2020-07-30T13:02:16","modified_gmt":"2020-07-30T12:02:16","slug":"2015-inside-intercom","status":"publish","type":"post","link":"https:\/\/www.intercom.com\/blog\/2015-inside-intercom\/","title":{"rendered":"2015 on Inside Intercom"},"content":{"rendered":"

Continuing a tradition we started last year<\/a>, we decided we\u2019d head into the holiday period with a look back at some of the highlights of 2015 on Inside Intercom.<\/p>\n

It’s been a year of growth on the blog. We published 106 posts, compared to the 89 we published in 2014, although we still pride ourselves on producing quality content rather than just a large quantity of articles. If you want to help us continue to do that in 2016 please take the time to fill out our reader survey<\/a> \u2013 all feedback is taken on board.<\/p>\n

During 2015 we also added two new members to the team \u2013 Adam<\/a> and Geoffrey<\/a> \u2013 which allowed us to expand into new content formats.<\/p>\n

Intercom on…books<\/h2>\n

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\nWe made our first venture into book publishing and put out three titles, all of which more or less began life as posts on this blog.<\/p>\n

Intercom on Product Management<\/em><\/a> is built on three years of sharing our product lessons and experiences on this blog. It pulls together some of the most relevant posts, offering some hard-learned lessons on the tough decisions you need to make as a PM.<\/p>\n

Intercom on Customer Engagement<\/em><\/a> distils what we’ve learned about sending the right message to the right customer at the right time, regardless of the tool you use to send them (although we’d prefer it was Intercom).<\/p>\n

Everyone wants to provide the best support possible to their customers, but Intercom on Customer Support<\/em><\/a> is designed to give you a framework to think more strategically about the kind of support you offer.<\/p>\n

Now with audio<\/h2>\n

We also launched a companion podcast<\/a> to this blog, featuring interviews with industry people we respect and admire. Many of the podcasts we hear can be long and rambling, so instead we’ve tried to keep our conversations focused and relatively short. Here’s some of our favourite quotes from the first 7 episodes we recorded.<\/p>\n