{"id":8804,"date":"2016-02-04T09:45:35","date_gmt":"2016-02-04T17:45:35","guid":{"rendered":"http:\/\/intercom.com\/blog\/?p=8804"},"modified":"2024-07-18T11:26:58","modified_gmt":"2024-07-18T10:26:58","slug":"how-to-market-mobile","status":"publish","type":"post","link":"https:\/\/www.intercom.com\/blog\/how-to-market-mobile\/","title":{"rendered":"How to market mobile"},"content":{"rendered":"<p class=\"opening_paragraph\">If you want to market mobile, using phrases like &#8220;on the go&#8221; and \u201cat your fingertips&#8221; are meaningless.<\/p>\n<p>When the use case is in the title, it rarely pays to be so obvious. You can trust the customer to make the connections.<\/p>\n<p>The success of mobile hasn\u2019t been because you can respond to email \u201con the go\u201d. It\u2019s the exact opposite. It\u2019s because mobile enables technology to do more jobs for more people in more places than anything in the history of mankind. It\u2019s really about ubiquity and access. Yet marketers rarely communicate this benefit to customers.<\/p>\n<p>Any large scale technological or product innovation requires a similar innovation in the way that it\u2019s sold. Lazy stereotypes won\u2019t cut it.<\/p>\n<p>\u201cLook for the hole\u201d in the customer\u2019s mind is one of the best strategies in marketing. Find the gap that nobody else is marketing to, and fill it. If everyone else is focusing on the small picture, try looking at the big one.<\/p>\n<p>Right now, marketing equates mobile with a narrowly defined market. But what if mobile was marketed where it already is\u200a \u2013 \u200aeverywhere and for everyone. Suddenly, the market becomes not time pressed individuals, but anyone who has a mobile device. It lets you think big, and potentially sell big.<\/p>\n<p>When Apple began to sell home computers, common wisdom would have told them to market its product to a very specific demographic. Market research would have told them males between the age 30\u201345 were most likely to buy their product, and its strengths would have been sold accordingly.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-8811 size-full\" src=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2016\/02\/apple_page_3.png\" alt=\"apple_page_3\" width=\"2412\" height=\"1343\" srcset=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2016\/02\/apple_page_3.png 2412w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2016\/02\/apple_page_3-300x167.png 300w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2016\/02\/apple_page_3-768x428.png 768w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2016\/02\/apple_page_3-700x390.png 700w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2016\/02\/apple_page_3-600x334.png 600w, https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2016\/02\/apple_page_3-1400x780.png 1400w\" sizes=\"auto, (max-width: 2412px) 100vw, 2412px\" \/><\/p>\n<p>But Apple didn\u2019t tell you who their product was for. They stated their position clearly and unequivocally\u200a \u2013 \u200aApple computers are for everyone. It was indispensable, and you could use it anyway you liked. The use cases followed this positioning. Freelance writer? Apple\u2019s for you. Rabbi? Apple\u2019s for you. Hardware fanatic? Apple\u2019s for you too.<\/p>\n<p>Mobile marketers today can learn much from Apple\u2019s attempts to sell what was a similarly new paradigm. You could just sell your product as \u201con the go\u201d. Or you could sell the ability to use a product anywhere and everywhere you want. &#8220;Mobile&#8221; works just as well when you are sitting beside a desktop computer as when you are waiting for the subway.<\/p>\n<p>Challenge the assumption that your customers will only use your product in certain ways. If you think nobody will ever use mobile that way, they probably already are. Mobile is at home, at work, and on the move.<\/p>\n<p>If you\u2019re trying to reach an audience of any kind of scale, stop limiting yourself to \u201cthe mobile use case\u201d. Because if you keep selling your mobile product as a snack, don\u2019t be surprised when nobody comes back for dinner.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you want to market mobile, using phrases like &#8220;on the go&#8221; and \u201cat your fingertips&#8221; are meaningless. When the use case is in the title, it rarely pays to be so obvious. You can trust&hellip;<\/p>\n","protected":false},"author":161,"featured_media":8818,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"category":[12897],"tags":[70,201],"coauthors":[352],"class_list":["post-8804","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing","tag-marketing","tag-mobile"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to market mobile - The Intercom Blog<\/title>\n<meta name=\"description\" content=\"If you want to market mobile, don&#039;t use cliches like &#039;on the go&#039;. Instead, look for the hole that nobody else is marketing to\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to market mobile\" \/>\n<meta property=\"og:description\" content=\"If you want to market mobile, don&#039;t use cliches like &#039;on the go&#039;. Instead, look for the hole that nobody else is marketing to\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.intercom.com\/blog\/how-to-market-mobile\/\" \/>\n<meta property=\"og:site_name\" content=\"The Intercom Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/intercominc\" \/>\n<meta property=\"article:published_time\" content=\"2016-02-04T17:45:35+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-18T10:26:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2016\/02\/marketing-the-hole-hero-1248.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1248\" \/>\n\t<meta property=\"og:image:height\" content=\"591\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Geoffrey Keating\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@geoffreykeating\" \/>\n<meta name=\"twitter:site\" content=\"@intercom\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Geoffrey Keating\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/how-to-market-mobile\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/how-to-market-mobile\\\/\"},\"author\":{\"name\":\"Geoffrey Keating\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#\\\/schema\\\/person\\\/69f36f5ad619cee05fa31f8ff9a281bd\"},\"headline\":\"How to market mobile\",\"datePublished\":\"2016-02-04T17:45:35+00:00\",\"dateModified\":\"2024-07-18T10:26:58+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/how-to-market-mobile\\\/\"},\"wordCount\":470,\"publisher\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/how-to-market-mobile\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/wp-content\\\/uploads\\\/2016\\\/02\\\/marketing-the-hole-hero-1248.png\",\"keywords\":[\"marketing\",\"mobile\"],\"articleSection\":[\"Customer Engagement\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/how-to-market-mobile\\\/\",\"url\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/how-to-market-mobile\\\/\",\"name\":\"How to market mobile - The Intercom Blog\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/how-to-market-mobile\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/how-to-market-mobile\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/wp-content\\\/uploads\\\/2016\\\/02\\\/marketing-the-hole-hero-1248.png\",\"datePublished\":\"2016-02-04T17:45:35+00:00\",\"dateModified\":\"2024-07-18T10:26:58+00:00\",\"description\":\"If you want to market mobile, don't use cliches like 'on the go'. Instead, look for the hole that nobody else is marketing to\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.intercom.com\\\/blog\\\/how-to-market-mobile\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/how-to-market-mobile\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/wp-content\\\/uploads\\\/2016\\\/02\\\/marketing-the-hole-hero-1248.png\",\"contentUrl\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/wp-content\\\/uploads\\\/2016\\\/02\\\/marketing-the-hole-hero-1248.png\",\"width\":1248,\"height\":591},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/\",\"name\":\"The Intercom Blog\",\"description\":\"Articles and Podcasts on Customer Service, AI and Automation, Product, and more\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#organization\",\"name\":\"The Intercom Blog\",\"url\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/wp-content\\\/uploads\\\/2019\\\/08\\\/Intercom-logo-sq-black-trans.png\",\"contentUrl\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/wp-content\\\/uploads\\\/2019\\\/08\\\/Intercom-logo-sq-black-trans.png\",\"width\":1000,\"height\":1000,\"caption\":\"The Intercom Blog\"},\"image\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/intercominc\",\"https:\\\/\\\/x.com\\\/intercom\",\"https:\\\/\\\/www.instagram.com\\\/intercom\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/2491343\",\"https:\\\/\\\/www.pinterest.ie\\\/intercom\\\/\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCJG0MvLP03kyzzAkD-w98aQ\",\"https:\\\/\\\/en.wikipedia.org\\\/wiki\\\/Intercom_(company)\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#\\\/schema\\\/person\\\/69f36f5ad619cee05fa31f8ff9a281bd\",\"name\":\"Geoffrey Keating\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/b1d7ec9385f06a2711d42d5b39e5125a4abe96182689b5967f5d3ba79cc45de5?s=96&d=mm&r=pga20f76574d5376fd545831d9ce75de29\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/b1d7ec9385f06a2711d42d5b39e5125a4abe96182689b5967f5d3ba79cc45de5?s=96&d=mm&r=pg\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/b1d7ec9385f06a2711d42d5b39e5125a4abe96182689b5967f5d3ba79cc45de5?s=96&d=mm&r=pg\",\"caption\":\"Geoffrey Keating\"},\"sameAs\":[\"https:\\\/\\\/x.com\\\/geoffreykeating\"],\"url\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/author\\\/geoffreykeating\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"How to market mobile - The Intercom Blog","description":"If you want to market mobile, don't use cliches like 'on the go'. Instead, look for the hole that nobody else is marketing to","robots":{"index":"noindex","follow":"follow"},"og_locale":"en_US","og_type":"article","og_title":"How to market mobile","og_description":"If you want to market mobile, don't use cliches like 'on the go'. Instead, look for the hole that nobody else is marketing to","og_url":"https:\/\/www.intercom.com\/blog\/how-to-market-mobile\/","og_site_name":"The Intercom Blog","article_publisher":"https:\/\/www.facebook.com\/intercominc","article_published_time":"2016-02-04T17:45:35+00:00","article_modified_time":"2024-07-18T10:26:58+00:00","og_image":[{"width":1248,"height":591,"url":"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2016\/02\/marketing-the-hole-hero-1248.png","type":"image\/png"}],"author":"Geoffrey Keating","twitter_card":"summary_large_image","twitter_creator":"@geoffreykeating","twitter_site":"@intercom","twitter_misc":{"Written by":"Geoffrey Keating","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.intercom.com\/blog\/how-to-market-mobile\/#article","isPartOf":{"@id":"https:\/\/www.intercom.com\/blog\/how-to-market-mobile\/"},"author":{"name":"Geoffrey Keating","@id":"https:\/\/www.intercom.com\/blog\/#\/schema\/person\/69f36f5ad619cee05fa31f8ff9a281bd"},"headline":"How to market mobile","datePublished":"2016-02-04T17:45:35+00:00","dateModified":"2024-07-18T10:26:58+00:00","mainEntityOfPage":{"@id":"https:\/\/www.intercom.com\/blog\/how-to-market-mobile\/"},"wordCount":470,"publisher":{"@id":"https:\/\/www.intercom.com\/blog\/#organization"},"image":{"@id":"https:\/\/www.intercom.com\/blog\/how-to-market-mobile\/#primaryimage"},"thumbnailUrl":"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2016\/02\/marketing-the-hole-hero-1248.png","keywords":["marketing","mobile"],"articleSection":["Customer Engagement"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.intercom.com\/blog\/how-to-market-mobile\/","url":"https:\/\/www.intercom.com\/blog\/how-to-market-mobile\/","name":"How to market mobile - The Intercom Blog","isPartOf":{"@id":"https:\/\/www.intercom.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.intercom.com\/blog\/how-to-market-mobile\/#primaryimage"},"image":{"@id":"https:\/\/www.intercom.com\/blog\/how-to-market-mobile\/#primaryimage"},"thumbnailUrl":"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2016\/02\/marketing-the-hole-hero-1248.png","datePublished":"2016-02-04T17:45:35+00:00","dateModified":"2024-07-18T10:26:58+00:00","description":"If you want to market mobile, don't use cliches like 'on the go'. Instead, look for the hole that nobody else is marketing to","inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.intercom.com\/blog\/how-to-market-mobile\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.intercom.com\/blog\/how-to-market-mobile\/#primaryimage","url":"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2016\/02\/marketing-the-hole-hero-1248.png","contentUrl":"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2016\/02\/marketing-the-hole-hero-1248.png","width":1248,"height":591},{"@type":"WebSite","@id":"https:\/\/www.intercom.com\/blog\/#website","url":"https:\/\/www.intercom.com\/blog\/","name":"The Intercom Blog","description":"Articles and Podcasts on Customer Service, AI and Automation, Product, and more","publisher":{"@id":"https:\/\/www.intercom.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.intercom.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.intercom.com\/blog\/#organization","name":"The Intercom Blog","url":"https:\/\/www.intercom.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.intercom.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/08\/Intercom-logo-sq-black-trans.png","contentUrl":"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2019\/08\/Intercom-logo-sq-black-trans.png","width":1000,"height":1000,"caption":"The Intercom Blog"},"image":{"@id":"https:\/\/www.intercom.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/intercominc","https:\/\/x.com\/intercom","https:\/\/www.instagram.com\/intercom\/","https:\/\/www.linkedin.com\/company\/2491343","https:\/\/www.pinterest.ie\/intercom\/","https:\/\/www.youtube.com\/channel\/UCJG0MvLP03kyzzAkD-w98aQ","https:\/\/en.wikipedia.org\/wiki\/Intercom_(company)"]},{"@type":"Person","@id":"https:\/\/www.intercom.com\/blog\/#\/schema\/person\/69f36f5ad619cee05fa31f8ff9a281bd","name":"Geoffrey Keating","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/b1d7ec9385f06a2711d42d5b39e5125a4abe96182689b5967f5d3ba79cc45de5?s=96&d=mm&r=pga20f76574d5376fd545831d9ce75de29","url":"https:\/\/secure.gravatar.com\/avatar\/b1d7ec9385f06a2711d42d5b39e5125a4abe96182689b5967f5d3ba79cc45de5?s=96&d=mm&r=pg","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/b1d7ec9385f06a2711d42d5b39e5125a4abe96182689b5967f5d3ba79cc45de5?s=96&d=mm&r=pg","caption":"Geoffrey Keating"},"sameAs":["https:\/\/x.com\/geoffreykeating"],"url":"https:\/\/www.intercom.com\/blog\/author\/geoffreykeating\/"}]}},"jetpack_featured_media_url":"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2016\/02\/marketing-the-hole-hero-1248.png","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/posts\/8804","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/users\/161"}],"replies":[{"embeddable":true,"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/comments?post=8804"}],"version-history":[{"count":0,"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/posts\/8804\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/media\/8818"}],"wp:attachment":[{"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/media?parent=8804"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/category?post=8804"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/tags?post=8804"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.intercom.com\/blog\/wp-json\/wp\/v2\/coauthors?post=8804"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}