{"id":9319,"date":"2016-05-17T09:36:17","date_gmt":"2016-05-17T16:36:17","guid":{"rendered":"http:\/\/intercom.com\/blog\/?p=9319"},"modified":"2020-07-30T12:59:20","modified_gmt":"2020-07-30T11:59:20","slug":"there-is-no-hand-off-product-design","status":"publish","type":"post","link":"https:\/\/www.intercom.com\/blog\/there-is-no-hand-off-product-design\/","title":{"rendered":"There&#8217;s no hand off in product design"},"content":{"rendered":"<p class=\"opening_paragraph\">What makes or breaks a product team?<\/p>\n<p>Strong design principles are one. A clear, effective roadmap is another. But one of the most important, yet overlooked, aspects of all great product teams, are the relationships between the designers and engineers on your team.<\/p>\n<p>Yet many designers compartmentalize building a product into two distinct parts \u2013 design <em>and<\/em> development. This distinction is one of the most dangerous traps a product team can fall into. When design is seen as a satellite that orbits engineering, it usually comes crashing back to earth.<\/p>\n<h2 id=\"designers-trained-in-isolation\">Designers trained in isolation<\/h2>\n<p>Design education is partly to blame for this. What happened when you handed in your design projects? I\u2019ll bet only the smallest fraction of students ever had a professor bring you to the Computer Science department, sit you down next to another student, and ask you to build what you just handed in.<\/p>\n<p>The same goes for agencies, many of whom lack their own engineering teams. For most projects, design specs are tossed over the back wall for an external team to build. You\u2019ll be lucky if you ever meet them face to face. Luckier still if the product ends up resembling anything close to what you designed.<\/p>\n<p>The problem in both scenarios is the same \u2013 they separate design from implementation. In product design, both these things are inextricably linked. A world with terms such as \u201cdesign freeze\u201d or \u201chand off\u201d just won\u2019t cut it.<\/p>\n<h2 id=\"start-by-understanding-the-constraints-early\">Start by understanding the constraints early<\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/intercom.com\/blog\/wp-content\/uploads\/2016\/05\/IntercomConstraints.jpg\" alt=\"\" \/><\/p>\n<p>Truly great products are often a combination of two things: a technical breakthrough and a never-before-seen design it enabled. So it\u2019s essential designers understand the possibilities and restraints of the technology they\u2019re working with, before they can properly delve into the design.<\/p>\n<p>Here\u2019s an example. Let\u2019s say you\u2019re designing a native iOS app. Here are some technical questions you might receive from an engineer that can heavily influence your design decisions:<\/p>\n<ul>\n<li>Which framework are we going to use to match the spring curve you\u2019ve designed with? If we can\u2019t find a suitable one, maybe you should draw from the default UI view animations instead.<\/li>\n<li>How long does it take the API to fetch the data for that list-view? If it\u2019s too long, you\u2019re going to need to do more than place a spinner.<\/li>\n<li>The API takes a little too long to load in our user\u2019s avatars. What do we display in the meantime?<\/li>\n<\/ul>\n<p>Questions such as the above should be asked and addressed as early as possible by talking and sitting with your engineers (product designers at Intercom are placed with engineers from day one). Don\u2019t be put off by what won\u2019t work. The constraints you discover are often advantages in disguise.<\/p>\n<h2 id=\"design-together\">Design together<\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/intercom.com\/blog\/wp-content\/uploads\/2016\/05\/IntercomWorkTogether.jpg\" alt=\"\" \/><\/p>\n<p>A product designer should be responsible for sharing designs early and often with engineers. That doesn\u2019t mean something neatly packed up and polished. It could be the roughest prototype imaginable.<\/p>\n<p>For a recent project, all our designs were prototyped in <a href=\"http:\/\/framerjs.com\/\">Framer<\/a> and shared with engineering as early as possible. It allowed us to discuss technical feasibility, which third party frameworks to use, what types of animations were possible. These were all perspectives designers might have never thought of.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/intercom.com\/blog\/wp-content\/uploads\/2016\/05\/Insights-Talk-Final-1.013.jpeg\" alt=\"\" \/><\/p>\n<p>In this instance, engineering heavily influenced our design decisions. It\u2019s not just designers that have the capabilities to solve problems. You\u2019re likely working with engineers who have spent thousands of hours solving their own complex problems. Great designers can\u2019t always have the &#8220;eureka&#8221; moment.<\/p>\n<p>What they can do is frame the problem for their team, and create a design process to extract the best solutions from that team. If you\u2019re splitting your product process between design and engineering, you\u2019re more likely to become protective of &#8220;your&#8221; area, shutting out potential perspectives and feedback which could lead you to a solution you might not have thought possible.<\/p>\n<h2 id=\"build-iterate-together\">Build &amp; iterate together<\/h2>\n<p><img decoding=\"async\" src=\"https:\/\/intercom.com\/blog\/wp-content\/uploads\/2016\/05\/IntercomProcess.jpg\" alt=\"\" \/><\/p>\n<p><span style=\"font-size: small;\"><em>Our process for building product at Intercom starts with discussions between design and engineering, and a collaborative Intermission &#8211; a one page brief for the project<\/em><\/span><\/p>\n<p>High-level product decisions are usually nailed down long before engineering starts. However, in terms of interaction and visual design, details reveal themselves as the product is being built. Instead of handing off pixel-perfect designs to your engineering team, embrace the opportunity to design alongside them as they build.<\/p>\n<p>It means you can design with a clearer, more realistic perspective \u2013 based on real data, technical constraints, and an overall sense of how the product feels.<\/p>\n<p>So if something just doesn\u2019t feel right, or the design doesn\u2019t scale with real data, identify if this is a larger design problem which needs to be brought back to <a href=\"https:\/\/www.intercom.com\/blog\/peeling-back-to-first-principles\/\" target=\"_blank\" rel=\"noopener noreferrer\">first principles<\/a>, or something that can be tweaked in code.<\/p>\n<p>If the latter, sit side-by-side with your engineer. Communicate often and in person, or you risk details being lost in translation. Just remember communication isn\u2019t about being the hovering art director, telling the engineer to adjust that asset by 1 pixel, or change this color to <em>#f5f5f5<\/em>.<\/p>\n<p>Designing as you build also allows you to identify opportunities to strengthen your original solution. Designers aren\u2019t infallible. Details are often missed first time around, so use your opportunity to improve the flow, offering alternative forms of feedback.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/intercom.com\/blog\/wp-content\/uploads\/2016\/05\/Movie.gif\" alt=\"\" \/><\/p>\n<p><span style=\"font-size: small;\"><em>Working closely with engineering to add interactions to our <a href=\"https:\/\/www.intercom.com\/blog\/customer-support-software\" target=\"_blank\" rel=\"noopener noreferrer\">user profiles<\/a><\/em><\/span><\/p>\n<p>Some of my favorite animations or interactions have come from talking with engineers and assessing a screen together &#8211; asking ourselves &#8220;wouldn\u2019t it be better if X did Y&#8221;. If these improvements can\u2019t be made right away, talk with your team and assess if they can follow up after release.<\/p>\n<h2 id=\"turning-design-into-reality\">Turning design into reality<\/h2>\n<p>Being a great designer requires you to be empathetic, not only to users or clients, but to your engineers as well. It\u2019s about involving them in the design process, and understanding the technology that enables your design. It\u2019ll make you a stronger designer, and result in a better product in the long term.<\/p>\n<p>And remember that for a modern product team, what matters is what ships. So embrace those who can turn your ideas into reality.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What makes or breaks a product team? Strong design principles are one. A clear, effective roadmap is another. But one of the most important, yet overlooked, aspects of all great product teams, are the relationships between&hellip;<\/p>\n","protected":false},"author":191,"featured_media":9665,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"category":[5],"tags":[115,335,153],"coauthors":[431],"class_list":["post-9319","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-product-and-design","tag-company-culture","tag-engineering","tag-product-design"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>There&#039;s no hand off in product design<\/title>\n<meta name=\"description\" content=\"Engineering and design are inextricably linked in product design. Product designers need to understand constraints, and build &amp; iterate alongside engineers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.intercom.com\/blog\/there-is-no-hand-off-product-design\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"There&#039;s no hand off in product design\" \/>\n<meta property=\"og:description\" content=\"Engineering and design are inextricably linked in product design. Product designers need to understand constraints, and build &amp; iterate alongside engineers.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.intercom.com\/blog\/there-is-no-hand-off-product-design\/\" \/>\n<meta property=\"og:site_name\" content=\"The Intercom Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/intercominc\" \/>\n<meta property=\"article:published_time\" content=\"2016-05-17T16:36:17+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-07-30T11:59:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.intercom.com\/blog\/wp-content\/uploads\/2016\/07\/Design_and_Engineering_Working_Together_Related_V2.gif\" \/>\n\t<meta property=\"og:image:width\" content=\"1248\" \/>\n\t<meta property=\"og:image:height\" content=\"591\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/gif\" \/>\n<meta name=\"author\" content=\"Brendan Fagan\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@BrendanFagan1\" \/>\n<meta name=\"twitter:site\" content=\"@intercom\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Brendan Fagan\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/there-is-no-hand-off-product-design\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/there-is-no-hand-off-product-design\\\/\"},\"author\":{\"name\":\"Brendan Fagan\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#\\\/schema\\\/person\\\/c90affe8ba2ed1a61456438f53989fb3\"},\"headline\":\"There&#8217;s no hand off in product design\",\"datePublished\":\"2016-05-17T16:36:17+00:00\",\"dateModified\":\"2020-07-30T11:59:20+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/there-is-no-hand-off-product-design\\\/\"},\"wordCount\":1040,\"publisher\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/there-is-no-hand-off-product-design\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/Design_and_Engineering_Working_Together_Related_V2.gif\",\"keywords\":[\"company culture\",\"Engineering\",\"product design\"],\"articleSection\":[\"Product &amp; Design\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/there-is-no-hand-off-product-design\\\/\",\"url\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/there-is-no-hand-off-product-design\\\/\",\"name\":\"There's no hand off in product design\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/there-is-no-hand-off-product-design\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/there-is-no-hand-off-product-design\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.intercom.com\\\/blog\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/Design_and_Engineering_Working_Together_Related_V2.gif\",\"datePublished\":\"2016-05-17T16:36:17+00:00\",\"dateModified\":\"2020-07-30T11:59:20+00:00\",\"description\":\"Engineering and design are inextricably linked in product design. 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