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Intercom Books + Guides

Our books have helped over 100,000 readers with everything from customer support to product management. No crude PDFs. No sales pitches. Just quality information and insights.

You can download our books in a variety of formats – some of them are even available in print. You can also browse our Starter Kits about getting started with key skills such as onboarding, engaging and upselling your customers.

Say what?

“I just finished reading @intercom book on Starting Up. Great lessons and advice shared throughout. #readit #startups #founders”
PHILIP MNGADI
Product Developer, Cork, Ireland
Intercom on Starting Up
Sharing everything we know about building a startup.
Book Kindle Pdf
Intercom on Product Management
Customer-led advice on how to make your product better.
Audio Kindle PDF
Intercom on Customer Support
How to turn quality customer support into a competitive advantage.
Kindle PDF
Intercom on Customer Engagement
Sending the right message. To the right people. At the right time.
Audio Kindle PDF

PDF
We’ll let you know when we publish anything new
PDF

Intercom on Marketing
A collection of lessons about building a brand from scratch.
Audio Kindle PDF
Intercom on Jobs-to-be-Done
Understand the job customers are using your product for.
Kindle PDF
Intercom on Onboarding
Learn how to transform new signups into successful users.
Kindle PDF
The Sales Handbook
A fresh look at sales fundamentals for high-growth businesses
PDF
The Growth Handbook
Authoritative, actionable strategies on how to grow your business.
Kindle PDF

Oh, word.

“I never buy startup books anymore, but @Intercom on Starting Up, seems too beautiful and thoughtful not to.”
ARIEL NORLING
Product Designer, San Francisco, CA
Lead Qualification Guide
Find the best quality leads, fast.
Browser
Customer Retention Starter Kit
Stop customers slipping away.
Browser
Live Chat for Sales Starter Kit
Craft messages that proactively engage your best leads.
Browser
Nurture Starter Kit
How to get new customers beyond the free trial.
Browser
Onboarding Starter Kit
Learn how to create a great onboarding messaging campaign.
Browser
Twitter
Facebook
Upsell Starter Kit
Write sales messages that drive customer success, retention and revenue.
Browser
Help Center Starter Kit
How to write the perfect help article.
Browser
Real-Time Sales Guide
How to quickly turn promising leads into paying customers.
Browser
Modern Guide to Live Chat for Marketing
Learn how live chat and chatbots can help you scale your marketing efforts.
Browser
Chatbots for Sales
How to acquire, qualify and convert leads at scale.
Browser

You're too kind.

“A casual reminder that @intercom’s books are one of the best reads on product out there.”
KAROLINA SZCZUR
Engineer and Designer, Melbourne, Victoria
Setting Your Sales Team Up for Success with Live Chat
How to set your sales team up for success with live chat.
Browser

Sounds good to us.

“Team @intercom continues to push out incredible content. Check out their new book on customer onboarding:
Intercom on Onboarding.”
BYRON DEETER
Venture Partner, San Francisco, CA

Hey thanks!

“Just finished “@intercom on Starting Up” - these fine folks have outdone themselves. Go read.”
THOMAS LEITERMAN
Product Owner, Mannheim, Germany
Intercom Books and Guides

Opinionated insights on customer support, marketing, product management and more.

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