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Products
Respond
Manage and reply to requests for help across live chat, email, and social, in one place.
Engage
Send targeted emails, in-apps, push messages, and campaigns triggered by time or behavior.
Educate
Create help articles and a public knowledge base where people can help themselves.
Solutions
Live Chat
Convert visitors on your website to customers and help users inside your web or mobile app.
Onboarding & Retention
Onboard, upsell, and retain customers with targeted email, in-app, and push messages.
Customer Support
Solve customer problems faster with an integrated help desk and public knowledge base.
All products are built on the free Intercom Platform →

Customers

See how customers like InVision are using Intercom

Help Center

Learn how to install, configure, and use Intercom's products

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Learn best practices for using Intercom's products and ask questions

Books

Books on everything from customer support to product management

Developers

Use our APIs to integrate Intercom with other services

Podcast

Conversations with practitioners from the worlds of product management, design, startups and marketing
Products
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All products are built on the free Intercom Platform →

Books worth reading

Our books have helped over 100,000 readers with everything from customer support to product management.

Meet our free books

No crude PDFs. No sales pitches. Just quality content.

Intercom on Starting Up

A collection of everything we know about growing a startup.

Get The Book

Intercom on
Onboarding

Learn how to transform new signups into successful users.

Get The Book

Intercom on
Product Management

Practical, customer-led advice on how to make your product better.

Get The Book

Intercom on
Jobs-to-be-Done

Understand the real job customers are using your product for.

Get The Book

Intercom on
Customer Support

How to turn quality customer support into a competitive advantage, not a cost.

Get The Book

Intercom on
Customer Engagement

Learn how to send the right message, to the right people, at the right time.

Get The Book

Meet our
authors

Des
Intercom’s Co-Founder Des Traynor has literally written the book on everything from Jobs-to-be-Done to customer engagement. For anyone tired of business platitudes, Des’ books are essential reading.