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Respond
Manage conversations with leads and customers at scale
Engage
Send targeted messages to the right people at the right time
Educate
Create, organize and publish help articles
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Customer Engagement
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Books worth reading

Our books have helped over 100,000 readers with everything from customer support to product management.

Meet our free books

No crude PDFs. No sales pitches. Just quality content.

Intercom on Starting Up

A collection of everything we know about growing a startup.

Get The Book

Intercom on
Onboarding

Learn how to transform new signups into successful users.

Get The Book

Intercom on
Product Management

Practical, customer-led advice on how to make your product better.

Get The Book

Intercom on
Jobs-to-be-Done

Understand the real job customers are using your product for.

Get The Book

Intercom on
Customer Support

How to turn quality customer support into a competitive advantage, not a cost.

Get The Book

Intercom on
Customer Engagement

Learn how to send the right message, to the right people, at the right time.

Get The Book

Meet our
authors

Ruairi
Ruairi heads up our Product Education team and lives by the credo of sending the right message, to the right person, at the right time. His book on customer engagement gives you hundreds of brilliantly simple rules for communicating successfully with your customers.