Getting new users to sign up is easy. Getting them to come back again and again is the hard part. That’s where onboarding comes in – it turns signups into happy, successful customers.
Intercom on Onboarding features nine chapters of the most valuable lessons we’ve learned onboarding tens of thousands of customers. Simple and straightforward advice on getting your customers to that “ah-ha!” moment, and making sure they never look back.
Des is the Co-Founder and Chief Strategy Officer at Intercom. His role covers many areas including product strategy, content marketing and customer support.
Nate is a Senior Customer Advocate at Intercom. In a previous life, he spent 11 years delighting high school sophomores as a World History teacher.
Ruairí is Manager of Product Education at Intercom, helping customers get the most out of our products. Prior to that, he worked as a UX designer and researcher for over 6 years.
Mark is Director of Product Management at Intercom. Before that, he spent almost a decade at some of the world’s biggest product companies like Google and Airbnb.
With a background in interface design and engineering, Sean is a Product Manager at Intercom, and owns onboarding for some of Intercom’s biggest products.
Stephen leads engineering across Intercom's growth teams, helping acquire, onboard and retain customers.
Brendan is an Engineer on Intercom’s growth team. He once made $8,000 in one day via Facebook ads promoting his yard sale.
Samuel is the authority on user onboarding. You're probably familiar with him from his witty onboarding teardowns at useronboard.com.