Available on Kindle, epub and PDF
This book gives you the tools to decide which features to improve, which features to ignore, and how to better address your customers.
Drawing from some of the best posts on our blog, Intercom on Product Management offers guidance on the tough decisions you need to make as a PM.
Evaluating your product
The thing about new features
Which new features to build
Getting the feature used
Intercom takes their development frameworks, adds a bunch of honest learnings, and spins the pairing into a book with at least a dozen useful ideas for anyone building products.
Consistently brilliant writing that should be on the "must read" list for anyone driven to build great products.
The product management writing from Intercom is the best in the business. They just released a free book. Get it.
Every product manager should read this. The order matters – it’s great to see the outstanding chapter on when NOT to add features comes before how to build new features.
Des Traynor is a co-founder of Intercom. He has written extensively on product management and strategy and is a regular speaker on the topic at conferences like Business of Software, Launch and Mind the Product.
John Collins is the managing editor of Inside Intercom, Intercom's blog. He is a former journalist and editor with over 20 years experience covering technology and business issues, most recently for The Irish Times.
