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5 reasons to love chatbots

We surveyed 1,000 businesses and consumers on chatbots. Read our findings, then start a free trial of Intercom for your business.
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Chatbots save about $300,000 a year

This average comes from how quickly bots respond, headcount savings, and overall efficiency gains.

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67% of business leaders say bots increase sales

And when looking at tech leaders specifically, 54% mention bots made their businesses more productive.

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Chatbots improve CSAT scores by 24%

In addition to customer support satisfaction, 50% of support leaders also say bots improve team productivity.

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Response times speed up 3x with chatbots

In fact, the top reason business leaders give for how chatbots save them money is faster response times.

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74% of consumers expect to chat with bots

People now assume websites will have chatbots — they also like that bots are available 24/7.

Bots are the advantage

Early chatbot adopters are already seeing huge ROI. Ready to join them?

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Early chatbot adopters are already seeing a huge return on investment.