Keep your team running smoothly
Chatbots and automation route your conversations to the right teammate, and resolve your common customer questions for you. Plus, you can integrate 260+ apps, like Jira and Aircall to seamlessly support your customers.
And keep all your customers happy
Customize your support for different audiences with bots that proactively message customers for you. You’ll save your support team and your customers valuable time, while giving your CSAT a much deserved boost.
- 1/3
of common questions answered automatically by bot
- 33%
improvement in customer first response time
- 25k+
Businesses delivering conversational experiences
“Intercom has unleashed the power of conversational support across Medallia’s growing suite of products. What used to be a disjointed customer experience is now unified, consistent, and personalized.”
Kennen Warmack, VP, Global Customer Support & Operations

Support is changing fast—it’s harder than ever to keep your best customers and agents. So we asked 1,200+ global leaders about how to make your customers happier and your support team more efficient this year.

Support is changing fast—it’s harder than ever to keep your best customers and agents. So we asked 1,200+ global leaders about how to make your customers happier and your support team more efficient this year.