What's new in Intercom

Discover and learn about the latest Intercom features, improvements and more.

custom bots
February 11, 2020

Automatically close your abandoned Custom Bot conversations

You can now customize what types of Custom Bots conversations are automatically closed when customers don’t respond in a 3 minute window. Choose between users, visitors, or both in Operator settings tab.

Auto-close is now supported for Custom Bots from new conversations, and can be turned on and off by bot type, rather than enabling it for all conversations or none.

For more information, visit our Help Center.

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