What's new in Intercom

Discover and learn about the latest Intercom features, improvements and more.

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October 28, 2019

Better understand your team’s performance by preventing closed conversations from being reopened

With our new Messenger setting, you can prevent customers from re-opening conversations that your team has previously closed. For visitors and users, you can also define how long a conversation must have been closed before it can longer be replied to.

If you enable this setting, customers can still see their closed conversations in the Messenger. However, instead of being able to reply directly, they will be encouraged to initiate a new conversation.

To learn more about this feature, see our help article.

Naomi Fitzpatrick
Product Manager
Richard Washer
Engineer
Pip Taylor
Engineer
Josh Djuric
Designer
Sava Vîrtosu
Engineer
Davy Kavanagh
Engineer
Andy Walker
Engineer
João Amorim
Engineer

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