Built For You - New in Intercom

Discover and learn about the latest Intercom features, improvements and more.

bots
August 04, 2021

Configure how a one-time Resolution Bot handles inactive customers

Now you can configure a one-time Resolution Bot to automatically close a conversation or route it to a teammate when a customer is inactive for 3 minutes, for a more consistent experience across one-time and looping mode.

To learn more, visit the Help Center.

Matt Wildman
Engineer
Fan Guo
Designer
Lena Leadbetter
Product Manager

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