Our new report lets you easily drill down into the content of your conversations and spot emerging trends. Using the conversation tags report, you can:
✅See all tags by volume across inbound and outbound conversations, over time
✅Know how often tags are applied, compared to total conversation volume
✅Analyze multiple tags together, or further filter conversations by a specific date, user tag, teammate and source
If you need custom insights, you can also export a CSV of your conversation tags data. To learn more about the new report, read our help article.