What's new in Intercom

Discover and learn about the latest Intercom features, improvements and more.

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August 19, 2019

🆕Get powerful insights with granular reporting for conversation tags 💪📈

Our new report lets you easily drill down into the content of your conversations and spot emerging trends. Using the conversation tags report, you can:

✅See all tags by volume across inbound and outbound conversations, over time

✅Know how often tags are applied, compared to total conversation volume

✅Analyze multiple tags together, or further filter conversations by a specific date, user tag, teammate and source

If you need custom insights, you can also export a CSV of your conversation tags data. To learn more about the new report, read our help article.

Adam Seckel
Engineer
Nuno Teixeira
Engineer
Natalia Alvarez
Designer
Ivan Bokii
Engineer
Danny Fallon
Engineer
Tanner Elvidge
Product Manager

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