What's new in Intercom

Discover and learn about the latest Intercom features, improvements and more.

March 18, 2020

Include calendars in Chats & Posts messages, and more with our latest calendar app improvements ๐Ÿ™Œ

To help you book more meetings and reduce no-shows, weโ€™ve made several improvements to our Google Calendar and Microsoft Outlook apps:

1. Round robin lead assignment matches meeting assignment: both conversations and meetings will be assigned to the same person.

2. Book more meetings by sending calendar apps in Chats & Posts: now automatically send calendar availability via our Google Calendar and Microsoft Outlook apps through Chats, Posts, bots, or manually via Inbox.

3. Reduce confusion by showing local timezone in meeting confirmations: website visitors or customers will now see their local timezone in any meeting schedulers or confirmations, even if youโ€™re based somewhere else โฑ

4. Time slots only show future dates: Google Calendar and Microsoft Outlook apps will only show future slots.

To learn more, check out this article.

Sรญlvia Coimbra
Product Manager
Devin McGloin
Henry Larkin

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