Built For You - New in Intercom

Discover and learn about the latest Intercom features, improvements and more.

Outbound messaging
September 15, 2020

Meet Series: our new visual campaign builder that works across every channel

With Series you can now drive action across the customer lifecycle with integrated onboarding flows, feature announcements, and re-engagement campaigns – all within a single tool.

Series lets you reach your customers inside and outside of your product, in an orchestrated and contextual way. Create customer engagement campaigns using all of Intercom’s messaging channels, from emails, to Mobile Carousels, to Product Tours - reaching your customers wherever they are.

Target your audience based on their behavior in your product, or how they’ve engaged with prior messages. Then use our intuitive drag-and-drop builder to create your ideal customer journey. Design multiple paths within a single series, implementing various message types, flexible waiting rules, and different tags based on how your customers react.

Create your first series today, or learn more here.

Shwaytaj Raste
Product Manager
Alex Potrivaev
Designer
Nicole Garrison
Product Marketing Manager
Lucas Souza
Engineering Manager
Eoin Nolan
Engineer
Seán Smithers
Engineer
Ruairí Kenny
Engineer
Alberto Egido Sanchez de Vega
Engineer
Lily Beauvilliers
Engineer
Pranav Singh
Engineer
Robbie Deane
Engineer
Paul Magrath
Engineer
Kunal Tyagi
Engineer
Julien Zmiro
Designer

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