Built For You - New in Intercom

Discover and learn about the latest Intercom features, improvements and more.

bots
April 26, 2021

NEW! Create customized support experiences with behaviors for Resolution Bot!

With behaviors for Resolution Bot you can create customized support experiences for different customer segments.

For each customer segment, decide between bot only, one-time, looping, or disabled (bot free) customer experience. You can also customize bot intro’s for each behavior, or turn them off completely.

Get started with bot behaviors today!

Fan Guo
Designer
Jamie Davies
Engineer
Akash Bhalla
Engineer
Paula Lopez-Pozuelo
Engineer
Pratik Bothra
Engineer
Thomas Hourlier
Engineer
Lena Leadbetter
Product Manager

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