What's new in Intercom

Discover and learn about the latest Intercom features, improvements and more.

January 15, 2020

New! Keep email conversations closed

Now you can prevent closed email conversations from re-opening.

With this new messenger setting, customer replies to a closed email will open a new thread, rather than re-opening the existing one, so you can better manage your time-to-close performance. You can apply this to conversations with users, visitors, or both.

For more information, check out this article.

emoji negtive reaction emoji neutral reaction emoji positive reaction