What's new in Intercom

Discover and learn about the latest Intercom features, improvements and more.

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January 15, 2020

New! Keep email conversations closed

Now you can prevent closed email conversations from re-opening.

With this new messenger setting, customer replies to a closed email will open a new thread, rather than re-opening the existing one, so you can better manage your time-to-close performance. You can apply this to conversations with users, visitors, or both.

For more information, check out this article.

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