New at Intercom
Mobile
Outbound Messaging

Push message improvements: easier set-up and enhanced reporting 📱👷‍♀️📊

Priyanka avatar
Shared by Priyanka • December 02, 2019

We’ve made several improvements to our mobile messaging experience, making it easier to:

  • Customize when you send push messages
  • Direct people to your app home, no URI input required
  • Understand how changes you’ve made to push messages impacts performance over time
  • Export granular .csv data to run in-depth analysis

1. Customize when you send push messages with our new visual delivery scheduler. To schedule your push message, click “Custom times” and select your delivery windows.

2. Direct people to your app home without having to manually input your app’s URI. Under “On tap, this will open”, select “Your app” to direct users to your app home. To send people to a specific page within your app, select “A deep link in your app” and input the specific URI.

3. See how changes you’ve made to your push messages impacts performance over time. Use these new insights to make optimizations to further drive engagement. Just navigate to any live push message and click on the “Sent”, “Opened”, or “Goals” tabs.

4. Run detailed analyses with granular .csv exports that now include separate files for opens, receipts, and goals.