Built For You - New in Intercom

Discover and learn about the latest Intercom features, improvements and more.

mobile
Outbound messaging
December 02, 2019

Push message improvements: easier set-up and enhanced reporting πŸ“±πŸ‘·‍β™€οΈπŸ“Š

We’ve made several improvements to our mobile messaging experience, making it easier to:

  • Customize when you send push messages
  • Direct people to your app home, no URI input required
  • Understand how changes you’ve made to push messages impacts performance over time
  • Export granular .csv data to run in-depth analysis

1. Customize when you send push messages with our new visual delivery scheduler. To schedule your push message, click β€œCustom times” and select your delivery windows.

2. Direct people to your app home without having to manually input your app’s URI. Under β€œOn tap, this will open”, select β€œYour app” to direct users to your app home. To send people to a specific page within your app, select β€œA deep link in your app” and input the specific URI.

3. See how changes you’ve made to your push messages impacts performance over time. Use these new insights to make optimizations to further drive engagement. Just navigate to any live push message and click on the β€œSent”, β€œOpened”, or β€œGoals” tabs.

4. Run detailed analyses with granular .csv exports that now include separate files for opens, receipts, and goals.

Shwaytaj Raste
Product Manager
Lily Beauvilliers
Engineer
Pranav Singh
Engineer
Ferruccio Balestreri
Engineer
RuairΓ­ Kenny
Engineer
Conor Maguire
Engineer
Peter McKenna
Engineer
Arindam Barman
Engineer
Liuting Du
Engineer

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