What's new in Intercom

Discover and learn about the latest Intercom features, improvements and more.

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March 26, 2020

Remove conversation content from email notifications 💬➡️✉️

After a customer engages with your team, Intercom sends an email notification that includes the content of the conversation if they don’t see the message within two minutes. Now, you can choose to remove the content from the emails, and direct customers to continue the conversation in the Messenger. This delivers a better customer experience while protecting privacy.

To learn more, visit the help center.

Alessandro Raffio
Serena Fritsch
Aidan Lynch
Agnes Stenlund
Davey Heuser
Stephen Forbes
Product Manager

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