What's new in Intercom

Discover and learn about the latest Intercom features, improvements and more.

custom bots
November 25, 2019

See how changes made to Custom Bots affects performance 🤖📈

You can now see how any changes you’ve made to your Custom Bots impacts performance. Just navigate to the Path Analysis tab within any live Custom Bot and select the version you want to view. From there, you can see how changes you’ve made have impacted engagement and completion at each step of the bot. To learn more, check out this article.


  • We only show data as of October 2nd, 2019
  • Any changes that you save will result in a new version of the bot (e.g. changes to titles, audiences, wording, etc.)

Debby Shepard
Product Manager
Paula Lopez-Pozuelo
Chatura Fernando

emoji negtive reaction emoji neutral reaction emoji positive reaction