Understand your team’s performance better with granular reports for response and close times 🕑 📊

Our new reports give you an exact breakdown of how fast your team is responding to and closing conversations. Using these insights, you can instantly answer questions like “How many of my conversations are closed in an hour?” and then optimize your performance, if it’s below target.

For each metric, you will see six distinct buckets of response or close times, and then a corresponding percentage of conversations. These views are pre-defined by default and data is refreshed and calculated every time the page is loaded. Learn more about our performance reports here.