Customer Support

Powered by: Respond + Educate

Provide personal customer support at scale

Scale your support with a modern help desk and integrated knowledge base.

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Easy set-upFree 14 day trialCancel at any time
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Our Customer Support solution is powered by our Respond and Educate products

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Respond
Manage conversations
Dot Intercom Messenger
Dot Lead Qualification Bot
Dot Team Inbox
Dot Lead Reports
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Educate
Create & organize articles
Dot Public Help Center
Dot Actionable Insights
Dot Content Importer
Dot Help Desk Integration

Work as a team to solve problems customers can’t fix on their own

Manage customer support requests with a live and collaborative help desk.

Work together in a team inbox
See who’s handling what, collaborate behind-the-scenes, and know who you’re talking to with live profiles.
A modern messaging experience
A fluid, fast, and fun support experience for your team and your customers with the Intercom Messenger.
Customer and company profiles
Know who you’re talking to – see their location, activity, and more.

Every support conversation in one place

Let customers get help in your apps, on your website, by email, and via social

Give customers a better way to help themselves

A smart knowledge base that lets people find answers on their own and gives you more time for problems that truly need your assistance.

Help that’s always available
Create and publish content to answer FAQs, share best practices, and more.
Know what to improve and how
Make it easy for people to tell you if your content is helpful and why when it’s not.
Know what to write next
See what people searched for but didn’t find so you know what content to create next.

“Intercom not only scales our support experience, it improves it.”

Maggie Jan
Director of Developer Advocacy, Keen IO

A complete solution to support customers personally at scale

Bring help content into your team inbox so your support team can solve problems faster.

Smart inbox suggestions
Our bot, Operator, recommends articles for you to share in conversations.
Search for articles to share
Typeahead search makes it quick to find the right article to insert into a conversation.
Show articles in your app
Let customers view and react to articles you share without leaving your app.
Average Response Time
Know how quickly you respond to your customers.

Connect Intercom to tools you already use

Out-of-the-box integrations for Zendesk, Salesforce, Github, Clearbit, and more. Flexible APIs, webhooks, and tools.

Customer Support
Powered by: Respond + Educate
Ready to scale your support?
Easy set-upFree 14 day trialCancel at any time

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We're a business you can count on
Uptime
99.9%
app uptime
Funding
$116m
in funding
Satisfaction
95%
customer satisfaction
Support
24/7
friendly support