Faster answers for customers. Fewer questions for teams.
A knowledge base built to scale customer support, success, and education teams.
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More than 30,000 businesses use Intercom to connect with a billion people worldwide
Decreased customer support response time by over 50%
70% reduction in median response time
“Intercom is the ideal proactive support tool that allows customer service teams to teach and inform best practices while saving time on searching for documentation.”
Reduce the number of chats that your team sees. Operator suggests relevant articles to customers who ask for help.
Automatic answers
Resolve customer questions before they reach your team. Our bot, Operator, instantly suggests articles based on the questions people ask in the Intercom Messenger.
Skill of Operator
Smart suggestions
Help your team answer questions faster. Connect Articles and Inbox, and Operator bot will recommend articles for your team to share in conversations.
Automatic answers
Resolve customer questions before they reach your team. Our bot, Operator, instantly suggests articles based on the questions people ask in the Intercom Messenger.
Skill of Operator
Smart suggestions
Help your team answer questions faster. Connect Articles and Inbox, and Operator bot will recommend articles for your team to share in conversations.