Products

Manage conversations with leads and customers at scale

Send targeted messages to the right people at the right time

Create, organize and publish help articles

Solutions

Convert visitors on your website to customers and help users inside your web or mobile app.

Customer Engagement

Send targeted messages to onboard users, make announcements, and re-engage people.

Customer Support

Solve customer problems faster with an integrated help desk and public knowledge base.

Customers

See how customers like InVision are using Intercom

Help Center

Learn how to install, configure, and use Intercom's products

Watch a Demo

Learn best practices for using Intercom's products and ask questions

Books

Books on everything from customer support to product management

Developers

Use our APIs to integrate Intercom with other services

Podcast

Conversations with practitioners from the worlds of product management, design, startups and marketing

Products

Solutions

Customer Engagement

Customer Support

Resources

Dowload Intercom’s mobile app

Knowledge Base

Let customers help themselves with a smarter knowledge base

Scale your support with a help center so customers can find answers fast.

Easy set-upFree 14 day trialCancel at any time

Watch the video

Knowledge Base

Our knowledge base solution at a glance

Public Help Center

Create and organize help articles, searchable by anyone

Actionable Insights

Feedback loops to help you improve your content

Content importer

Import your existing public knowledge base in a single click

Help Desk Integration

Automatic article suggestions to customers and teammates

Powered by Educate

A knowledge base where help is always available

Create a public help center where people can find answers on their own, letting you spend time on problems that truly need your assistance.

Search

Make it easy for people to find answers.

Browse

Organize articles into collections for people to explore.

Ask

Let people contact your team if they can’t find an answer on their own.

Quick to create.
Easy to organize.

Quick to create.
Easy to organize.

Write Articles

A clean composer that leaves no surprises when you put your articles live.

Create Collections

Group your articles by topic for intuitive browsing and navigation.

Control Visibility

Choose which articles are discoverable on your Help Center.

Customize

Match your company’s brand and use a custom domain.

Measure
what’s helpful

Reactions make it easy for customers to tell you if an article was helpful or not.

Feedback loops help you improve your content

01. Get Rich Feedback

Automatically encourage feedback from people who don't get what they need.

02. Prioritize Improvements

See which article needs the most work so you can focus on it first.

03. Know How To Improve

Review all feedback on an article in one place.

04. Know What To Write Next

See what people searched for but didn't find.

Rewind

Access your knowledge base inside your help desk

Scale the impact of your support team by connecting Intercom's Educate and Respond products.

Smart Inbox Suggestions

Our bot, Operator, recommends articles for you to share in conversations.

Find And Send Articles

Quickly search your Help Center and share articles from your team inbox.

Deliver Articles In Your App

Let customers read and react to articles without leaving your app.

More ways to support your customers with Intercom

Customer Support

Scale your support with a modern help desk and integrated knowledge base

Help Desk

Manage help requests across all channels with a collaborative team inbox

Connect Intercom to tools you already use

Out-of-the-box integrations for Zendesk, Salesforce, Github, and more. Flexible APIs, webhooks, and tools.

Learn more →

Start Your Free Trial

Easy set-upFree 14 day trialCancel at any time

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