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Overview
Features
Pricing
Support customers
Powered by Inbox + Articles
Free 14-day trial
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Inbox
Manage, reply, and resolve conversations with leads and customers as a team
Price per Seat
$19/month
2 Seats minimum
Priced on seats Essential Pro Premium
2 Seats $38/month $78/month Chat with us
Each additional Seat $19/month $39/month
More than 15 Seats? Chat with us
What are Inbox Seats?

An Inbox Seat gives a Teammate access to the Inbox product. A Teammate is anyone in your company with an Intercom account. You can have unlimited Teammates for free and choose which of them have a paid Inbox Seat.

Articles
Create and publish help content to a public knowledge base
Fixed price
$49/month
Fixed monthly price
Unlimited articles included
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Support customers
Support customers

Help desk software that
scales your support team

Increase customer satisfaction and gain efficiencies with a modern help desk that integrates chat bots, multiple channels, self-service, and powerful automations.

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Free 14-day trial
Easy setup
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More than 30,000 businesses use Intercom to connect with a billion people worldwide
Frameio
“Intercom is the ideal proactive support tool”
Moz
70% reduction in median response time
“Intercom is like someone sitting right next to you helping you answer your questions. Website visitors are happier because they had that human interaction.”
Salesloft
Collaborate
Collaborate
Work together in a team inbox, lower time to resolution, and increase customer satisfaction
Learn more Learn more
Automate
Automate
Use intelligent chat bots and powerful automation to reduce repetitive tasks for your team and ensure fast, personal answers for customers
Learn more Learn more
Scale
Scale
Organize articles, suggest answers, and provide helpful docs with a public knowledge base, and let customers help themselves
Learn more Learn more
Improve
Improve
Get the reports you need to measure the performance of your support team and help content, and increase efficiency
Learn more Learn more
Collaborate
Automate
Scale
Improve

Collaborate and help customers more quickly

Work together in a single inbox. Respond to customers fast, regardless of what channels they write in on.
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Collaborate via call outs
@-mention your teammates with a simple note so that the right person joins the conversation and you answer customers faster.
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Hold group conversations
Add customers or teammates to a conversation, so that everyone can talk as a group and questions are resolved more quickly.
Organize multi-channel conversations
Simplify your inbox. Respond to questions from email, chat, and social channels—all from the same help desk.
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Keep context for every customer
Have the context needed to provide the right answer, right away. See customer information, and their last three conversations, in your team inbox.
Collaborate
Automate
Scale
Improve

Automate resolutions 24/7 and accelerate your team's efficiency

Use intelligent bots and powerful automation to provide instant answers to customers while freeing your team to focus on more productive tasks.
Answer common questions instantly
Use Intercom's bots-Answer Bot and task bots—to give customers the exact, personalized answers they're looking for, even when your team is busy or away. Set up takes minutes. Learn more about bots for support
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Help your team answer questions faster
Connect your knowledge base with help desk to get recommendations for relevant articles to share in conversations with customers.
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Auto-assign conversations
Automatically assign conversations to the right teammate.
Answer common questions instantly
Use Intercom's bots-Answer Bot and task bots—to give customers the exact, personalized answers they're looking for, even when your team is busy or away. Set up takes minutes. Learn more about bots for support
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Help your team answer questions faster
Connect your knowledge base with help desk to get recommendations for relevant articles to share in conversations with customers.
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Auto-assign conversations
Automatically assign conversations to the right teammate.
Collaborate
Automate
Scale
Improve

Scale your support with self-service docs

Organize advice, answers, documentation, and more with our knowledge base software. Give your customers help that’s always available.
Learn more
Explore our Help Center
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Search in Messenger
Lower chat volume. Customers can search your knowledge base in the Messenger Home, before starting a chat. See more Messenger features
Import in a single click
Easily migrate your existing public knowledge base from Zendesk, Desk.com, Help Scout and more.
Find and send articles
Quickly search your knowledge base and share articles from your team inbox.
Compose rich articles
Make articles even more powerful with images, videos, CTA buttons and more.
Learn more
Explore our Help Center
Collaborate
Automate
Scale
Improve

Improve team performance, self-service support and customer satisfaction

Get the insights you need to manage your team, plus feedback loops to improve your self-service support.
Actionable help desk reports
Adjust and improve, know how long it takes to respond at certain times or on different days.
Manage chat volume
Boost performance. Track how many chats customers start with your team, and also see teammates' number of sent replies and closed conversations.
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Measure article helpfulness
Make it easy for customers to tell you if an article is helpful or not with handy reaction features.
Find weak spots in search
Know what to write about next. Discover what people searched for – but didn’t find.

Ensure a seamless workflow by connecting the tools you already use

Integrate the tools your team needs to streamline their workflows and improve self-service support for customers.

Facebook
See and reply to Facebook messages in your Team Inbox.
Statuspage
Notify customers about issues to cut down on questions.
Twitter
See and reply to Twitter DMs in your Team Inbox.
Zendesk
Turn conversations into tickets and add valuable context from Intercom.
Github
Create GitHub issues from Intercom, and be notified in Intercom when issues are closed.
Article Search
Search for and view help articles in the Messenger.
See more apps

Start your free trial

Early stage company? Eligible applicants get all of our products for just $49 a month
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