Das Engagement OS

TRUSTED BY +25,000 BUSINESSES

Automation

Automate conversations with the power of AI

Reduce support volumes and increase customer satisfaction in minutes with Intercom’s AI-powered chatbots and automation tools.

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Unlock the best AI-powered customer service tools in minutes

Lower your costs with more efficient support teams

Scale support without sacrificing customer experience

Fin

Our GPT-4-powered bot automatically and accurately answers support questions with zero training required.

Workflows

Easily build powerful no-code automations with bots, triggers, conditions, and rules—all in one place.

AI-powered Inbox

Use GPT-powered tools to instantly generate replies, recap conversations for other agents, and create new help articles.

Article suggestions

Immediately recommend helpful content with machine learning—directly in your product.

Conversation topics

Better understand your customers with AI-powered analysis of support conversations.

Inbox

Maximize team productivity with the world's fastest shared Inbox

Our AI-enhanced Inbox is lightning fast, easy-to-use, and optimized for efficiency—with everything a modern support team needs.

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Faster customer resolutions

Prevent team burnout

Lower your costs

Ticketing

Easily collaborate with colleagues to quickly solve complex problems, as well as allow customers to track progress in real time.

Configurable

Change language, turn on dark mode, save custom views, and more.

Omnichannel

See all your support conversations in one place.

Multiplayer

Collaborate efficiently with teammates in real time thanks to co-presence indicators, notes, and @mentions.

Lightning fast

Win time back with powerful macros, nonexistent load times, and simple shortcuts that put your entire Inbox a Cmd+K away.

Team management

Get more done by optimizing operations with live dashboards, reporting, work management tools, and more.

Proactive Support

Get ahead of known issues and slash support volume

Resolve customer issues before they contact you. Our proactive support tools cut down contact rates while boosting customer satisfaction.

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Reduce inbound volume

Increase CSAT

No engineering resources needed

Help Center

Let customers search and browse support articles directly in your product and on the web.

Checklists

Onboard customers without taking time from your team thanks to contextual and personalized task lists.

Banners

Inform specific customers of planned changes, events, or service interruptions.

Tooltips

Add help content directly into your product without engineering resources using our no-code UI.

Outbound Messages

Automatically trigger an in-app chat, email, or SMS message when a customer needs help.

Product Tours

Drive adoption of new features and deepen customer engagement with guided experiences.

Messenger and Omnichannel

Deliver conversational support where it works best for your customers

Our Messenger supports customers when it's most effective—the moment they need help in your product. And with email, SMS, and more, they can also pick whatever channel works best.

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Deliver support at the exact right moment

Give your customers more flexibility and control over support channels

A seamless, beautiful customer experience

Customizable Messenger

It's your Messenger—so have it match your brand with infinite design options.

Configurable experiences

Show and hide different content, features—even entire Spaces—to create bespoke Messenger experiences.

Mobile

Bring the Messenger to your mobile app with powerful iOS and Android SDKs.

Omnichannel messaging

Support customers using their preferred channel—whether that’s email, SMS, social, or more.

Phone

Centralize your phone support using our integrations (with more coming soon).

Switch

Reduce phone wait times by letting customers switch to messaging mid-call.

Platform

A single, powerful, easy-to-use platform

Get all your automation, conversations, tickets, customer data, and reporting working together seamlessly. Maximize team performance by connecting all your other tools to our platform.

Learn more about the Intercom Platform

Maximize team performance with actionable insights

Stop switching between tools and speed up workflows

See all your data in one place

Reporting

Understand and improve the performance of your bots and team with flexible and customizable reports.

Customer data

View, segment, and filter all your customer data—and model it however works best for your business.

Behavioral data

Craft the best customer support experiences using a complete picture of past actions.

Custom Actions

Power bots and workflows with live customer data stored in other tools—no engineering resources required.

Apps and integrations

Get all your tools working as one—and add more to existing workflows—with 300+ apps.

APIs and webhooks

Configure Intercom to work best for you with our easy-to-use APIs and webhooks.