You need more than a support chatbot, you need Fin AI Agent
Forget everything you knew about AI chatbots—meet Fin, the AI Agent natively integrated into the Intercom helpdesk. Connect with your customers wherever they are, whenever they contact you, with an AI Agent capable of handling your entire frontline support.
- 14 day free trial. No credit card required.
Two products, one seamless experience
Intercom and Fin are built together, share the same record, knowledge, and inbox ensuring that every customer receives seamless support.
Intercom is a modern, AI-powered helpdesk with the tools, workflows and insights agents need to work faster and deliver the highest quality customer service
Fin is capable of handling even the most complex customer questions, 24/7, and in 45+ languages.
The first AI Agent that delivers human quality service
Chatbots required extensive setup and constant maintenance. Instead, Fin learns everything about your company and product, using all of your knowledge to generate accurate answers, helping resolve issues faster and more efficiently than ever before.
Fin speaks in your tone of voice, is fluent in 45 languages, and follows your guidelines, policies, and procedures to deliver the best customer experience every time.
Where speaking to a support chatbot felt cold and rigid, Fin personalizes its service for every customer wherever they are, taking actions on their behalf, and adjusting quickly to serve their unique needs.
AI-generated insights give you the tools to monitor and improve quality and performance across your entire support organization.
Fin is a leader in G2's AI Customer Support Agents category
The top performing AI Agent in customer service
76%
Fin customers see an average, out of the box resolution rate of 76%
99.9%
Fin's industry-low hallucination rate makes it the safest AI Agent in customer service
Use Fin with Intercom or your existing platform—no migration required
Set up in minutes and resolve up to 86% of support volume for just 99¢ per outcome—no seats and no minimum spend.
Thousands of businesses have seen transformational results
We’ve seen over 83% automation rate or what we like to call deflection rate from Fin for our customer queries… a 75% CX score, which is what Fin gives it, and a 95% actual customer rated score. So a great customer experience, which was one of the biggest things I was focused on in rolling Fin out.”
We've seen iterations of chatbots in the past that require a lot of training to answer questions correctly and point to the correct data. That was never really an issue with Fin AI Agent. You turn it on, point it to a knowledge base, and just let it go”
Fin AI Agent is currently resolving 65% of our support volume across our workspaces. It has freed up our agents to focus on so many other areas of impact for our customers and has given us the space to rethink our career progression paths and the roles within our team”