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2021 REPORT

The Future of Support Has Arrived: It’s Conversational

Customer support volume overwhelming your team? It doesn’t need to. Discover five key trends transforming the support industry along with tips to put them into practice so you can deliver more efficient, personal support today.
Customer support volume overwhelming your team? Next year doesn't need to – discover 5 emerging support trends to help you deliver more efficient, personal support in 2021.

What’s included

Customer expectations are higher than ever. Our report reveals that many support teams are turning to conversational, messenger-based support to deliver fast, meaningful resolutions.

You’ll discover:

  • 5 transformative trends shaping support in 2021.

  • Proven tips to supercharge your efficiency and empathy.

  • A powerful framework to automatically resolve simple issues, freeing you up for complex issues.

30,000+ companies are delivering conversational experiences with Intercom