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2021 REPORT

5 Trends Transforming E-commerce Support

With a digital-first economy, customer support is changing fast. See how e-commerce is adapting to deliver more efficient, personal support.
As we accelerate toward a digital-first economy, customer support is also changing rapidly. See how e-commerce is adapting to deliver more efficient, personal support.

What’s included

E-commerce is growing faster than ever. That means more customers—but also more customer support questions. 

In this report, see how teams are adapting with conversational, messenger-based support.  

You’ll discover:

  • 5 trends transforming support—and how to take advantage of them.

  • Proven tips to supercharge your efficiency and empathy.

  • A powerful framework to automatically resolve simple issues, freeing you for the complex ones.

30,000+ companies are delivering conversational experiences with Intercom