Skip to content
North America Edition

2022 Customer Support Trends Report

See the five trends disrupting customer support. Teams are under more pressure than ever. So we asked 600+ North American support leaders how they’re adapting.*
Customer support team

What you'll learn

In this report, get tips on how to make your customers happier and your team more efficient in 2022.


  • Why an efficient team is more important than ever

  • How to keep your best support reps from leaving

  • How proactive support is empathetic support