North America Edition
2022 Customer Support Trends Report
See the five trends disrupting customer support. Teams are under more pressure than ever. So we asked 600+ North American support leaders how they’re adapting.*
What you'll learn
In this report, get tips on how to make your customers happier and your team more efficient in 2022.
Why an efficient team is more important than ever
How to keep your best support reps from leaving
How proactive support is empathetic support
25,000+ companies are delivering conversational experiences with Intercom
for Custom Bots, Live Chat, Help Desk, Self-serve Support, and Support and Convert Solutions
Top rated in Chatbot, Live Chat & Intelligent Virtual Assistant categories
Support your customers with Intercom
Join thousands of companies using conversational support to grow their businesses.