AI-first Customer Service
Deliver exceptional customer service with Intercom
Intercom's Fin is the first AI agent that delivers human-quality service and can handle your entire frontline support. Use Fin on your existing platform, or Intercom’s complete AI-first customer service platform.
Trusted by 25K+ Businesses
- Amazon
- Frame.io
- Coda
- Envoy
- Atlassian
- Anthropic
- Microsoft
- Clay
A better support experience for customers, agents, and leaders
Faster resolutions, happier customersProvide 24/7 support and resolve 50% of support volume, instantly. Keep customers happy while reducing support costs.
Supercharge your support teamMake every agent your best agent with a complete, easy-to-use inbox featuring Fin AI Copilot, tickets and built-in phone
Advanced reporting & automationGain AI-driven insights and optimize your team’s performance with advanced reporting, automated workflows, and outbound messaging.
For customers
Instant service, exceptional experiences
Meet your customers wherever they are, whenever they contact you, with omnichannel support and a fully integrated help center. Plus, forget everything you knew about AI chatbots—meet Fin AI Agent.
For support agents
AI-first tools for more efficient support agents
Maximize agent productivity with a complete, easy-to-use inbox featuring Fin AI Copilot, tickets and built-in phone.
For support leaders
Tools and insights to empower your support team
Optimize team performance with AI reporting and insights, workflow automation, outbound messages, and robust integrations.
"Intercom and Fin AI Agent have been incredibly impactful for us, it has opened up channels to effectively provide customer service to over 660,000 customers at scale. We’re now resolving 68% of our volume with Fin AI Agent, and as for response times, we’re talking minutes instead of old-school SLAs of 24/48 hours!"
"Meeting customer demand has never been smoother, leading to an impressive 98% CSAT score year to date."
"Intercom is a complete customer service solution. Its modern interface makes delivering exceptional support seamless, and ongoing product innovation keeps us ahead of the curve."
"Game changing product for support ticket automation and proactive customer support."
“Fin AI Agent is currently resolving 65% of our support volume across our workspaces. It has freed up our agents to focus on so many other areas of impact for our customers and has given us the space to rethink our career progression paths and the roles within our team.”
"Intercom and Fin AI Agent have been incredibly impactful for us, it has opened up channels to effectively provide customer service to over 660,000 customers at scale. We’re now resolving 68% of our volume with Fin AI Agent, and as for response times, we’re talking minutes instead of old-school SLAs of 24/48 hours!"
"Meeting customer demand has never been smoother, leading to an impressive 98% CSAT score year to date."
"Intercom is a complete customer service solution. Its modern interface makes delivering exceptional support seamless, and ongoing product innovation keeps us ahead of the curve."
"Game changing product for support ticket automation and proactive customer support."
“Fin AI Agent is currently resolving 65% of our support volume across our workspaces. It has freed up our agents to focus on so many other areas of impact for our customers and has given us the space to rethink our career progression paths and the roles within our team.”
