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Deliver customer support where it’s more powerful and effective

Intercom Support uses powerful messaging and automation to show up in-context—in your product, app, or website. A better experience for customers and support teams.
Deliver customer support where it’s more powerful and effective
Trusted by the Fortune 1000

Every business is different, but we have everything you need

  • Ticketing workflows

    Create end-to-end workflows to manage complex issues more efficiently.
  • Help Center articles

    Deliver help content to customers with an integrated knowledge base.
  • Reporting

    Track your support team’s impact and discover new ways to manage and improve overall performance.
  • Omnichannel

    Support your customers across all of your channels — email, WhatsApp, Instagram, and more.
  • Premier Services

    Let a team of Intercom experts train and onboard your support team with exclusive, white-glove services.
  • Security

    Customer trust and data security are critical to everything we do at Intercom. We're GDPR, SOC 2, HIPAA compliant — and more.
  • AUTOMATED SUPPORT

    Automate support and deliver value faster

    Reduce your team's workload and deliver immediate value by offering help center articles and answers to common questions in the Messenger. Resolution Bot can automate answers to 33% of common questions.

    IN-CONTEXT SUPPORT

    Be there with a powerful Messenger in-context, where it matters

    Intercom Messenger works alongside your existing support tools to give customers a choice of self-serve or live support.

    PERSONALIZED EXPERIENCE

    The best support feels personalized, customized, and conversational

    Reward customers with support tailored to serve their unique needs with live, first-party insights so every engagement is more efficient and effective.

    Statistic
    • 33%

      of common questions resolved automatically

    • 68%

      faster first-response times compared to email

    • 92%

      reported average customer satisfaction

    Integrate and elevate your tech stack

    Intercom offers over 350 integrations for your favorite CRM, email, ticketing, social channels, reporting tools, and internal databases — making it a painless upgrade to your capabilities.