Meet your new unified inbox for customer support

Collaborate behind the scenes, move faster, and avoid surprises in a shared team inbox.

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1517855934 customer feedback manage feedback in one place 1x preview
1522363872 team inbox respond faster 2 2x

Features

Everything you need to support your customers personally, at scale

Intercom messenger
Intercom Messenger
Intercom Messenger
Allow customers to contact you inside your web or mobile app.
Email
Team Inbox
Team Inbox
View, manage and respond to conversations in a collaborative inbox.
Article search
Public Helper Center
Public Helper Center
A beautiful knowledge base, searchable by everyone.
People profiles
Customer Profiles
Customer Profiles
Know who you are talking to - their location, activity, and more all in real-time.
Smart suggestions
Assignment Rules
Assignment Rules
Create rules to automatically assign conversations to the right team or teammate.
Content importer
Content Importer
Content Importer
Import your existing public knowledge base in a single click.
Ultimately, Intercom connects the dots between the customer experience and our products. That lets us learn and innovate much faster.
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