Trusted by 25k+ businesses
An AI chatbot for the future, with everything teams need today
Our AI chatbot handles support queries with ease and helps you engage with customers better. It offers audience segmentation, proactive outreach, and customer data collection, while keeps the conversations going on WhatsApp, Instagram, SMS and more.
Unlock a world of benefits with Intercom’s chatbots for business
50%
Support questions resolved instantly
60%
Up to 60% of deflection rate
The world’s most advanced AI, fine-tuned for support
MEET FIN
Customer support with a chatbot powered by OpenAI
A breakthrough AI bot powered by OpenAI. Using advanced AI language models, Fin solves complex problems and provides safer, more accurate answers than any AI bot on the market.
OMNICHANNEL
Available everywhere, anywhere
With Intercom's AI chatbots, you can support customers in their preferred channels – from email and SMS to WhatsApp, Instagram, Facebook Messenger and more.
ACTIVE IN MINUTES
Instant answers from multiple sources
From Intercom Articles to Zendesk Help Center or any public URL, our AI-powered chatbot can ingest content from multiple sources at once. It starts answering customer questions immediately. No training, no configuration.
MULTILINGUAL
Multilingual customer support
Our AI chatbot will automatically detect a customer’s language and resolve issues in any of the 43 languages that Intercom currently supports. (Coming soon!)
Scale support keeping it personal
QUESTION ROUTING
Human when you need it
Our chatbot can triage complex problems and seamlessly pass them to your human support teams—so your customers get the best possible experience.
COMPOSER AI
Time-saving support for human teams
With Composer AI, support reps can rephrase a message with one click, turn bullet points into fully-fledged responses, or generate summaries of whole conversations by clicking the “summarize” button.
CUSTOMIZABLE MESSENGER
Tailor-made to fit your business
Create messenger experiences that match your brand identity and tone of voice with our infinite, highly-customizable design tools.
Speed up resolutions with easy-to-build proactive bots
VISUAL BOT BUILDER
A code-free builder that puts you in control
Collect customer info and speed up resolutions with easy-to-build, no-code custom chatbots. Whether it’s one, two, or 100 bots, it’s easy to design what you need to scale any automation strategy.
PROACTIVE MESSAGES
Engage your customers before they ask
Proactively start conversations using advanced targeting and enrichment, engaging the leads you want on your website or product platform.
ADVANCED SEGMENTATION
Multiple audiences, different support
Work with audience segmentation technology to base your bot actions on factors like customer spend, business type, and orders. Plus, provide customizable answers to suit specific audiences.
Stuart Sykes, VP of Service Operations