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Resolve 50% of your support questions with our AI Chatbot

Meet Fin, a breakthrough AI chatbot from Intercom. Using the most sophisticated AI language models, Fin automatically solves customer issues with safe, accurate, conversational answers based solely on your support content.

  • Winter | Leader
  • Winter | Momentum leader
  • Winter | Best results
  • Winter | Best usability
  • Winter | Most implementable

Automate conversations with the power of AI

Reduce support volumes and increase customer satisfaction in minutes with Intercom’s AI-powered chatbot.

  • Dramatically reduce your support volume

    Fin uses the most sophisticated AI technology to deliver safe, accurate answers that resolve customer questions and reduce your team’s ticket volume instantly.

  • An AI bot you can trust

    Built-in safeguards ensure Fin answers questions based solely on your support content, and Fin conversations in inbox lets your team monitor all of Fin's responses.

  • Activate in minutes

    Just point it at your content—whether it’s Intercom Articles, Zendesk Help Center, or any public URL—and turn it on. No training, no configuration, no new bot paths.

  • Control when you want it, human when you need it

    Enrich Fin with Custom Answers for important questions. For everything else, Fin seamlessly passes conversations to your support team.

  • [Paid] [Fin] Conversational
    A true natural language bot, Fin can understand complex queries, ask clarifying questions, and fully converse with your customers.
  • [Paid] [Fin] Answers from multiple sources
    Answers from multiple sources
    From Intercom Articles, Zendesk Help Center, or any public URL, Fin can ingest content from multiple sources at once. Instantly.
  • [Paid] [Fin] Question routing
    Question routing
    Fin can triage complex problems and seamlessly pass them to your human support teams—so your customers get the best possible experience.
  • [Paid] [Fin] AI-powered Inbox
    AI-powered Inbox
    When Fin passes complex problems to human support teams, reps can instantly generate replies, and recap conversations for other agents.
  • [Paid] [Fin] Omnichannel
    Fin can effortlessly keep conversations going wherever your customers are—Intercom Messenger, WhatsApp, SMS, and more.
  • [Paid] [Fin] Multilingual
    Fin will automatically detect a customer’s language and resolve issues in any of the 43 languages that Intercom currently supports.

“The numbers speak for themselves. We’re seeing a 50% resolution rate with Fin, which is pretty amazing!”

Ben Peak, Director of Technical Support
Trusted by 25k+ businesses

Trusted by 25k+ businesses

The only AI customer service solution you need

Intercom goes beyond Fin. It’s an AI-powered customer service platform that combines an AI chatbot, help desk, and proactive support—so you can keep costs low, support teams happy, and customers satisfied.