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Intercom
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Deliver faster support with our AI-powered Messenger

Reduce support volumes and increase customer satisfaction with live chat that's built for omnichannel.
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Deliver faster support with our AI-powered Messenger
Trusted by 25k+ businesses

Powerful live chat support with best in class features

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  • Boost your team's productivity

    Slash your support costs and unleash your team's potential - our AI-enhanced live chat software is here to boost support productivity.

  • Built for modern customers

    Deliver faster support and better customer experience with live chat that seamless integrates with your website, product, and communication channels.

  • Just plug and play

    With quick set-up and implementation, Intercom is simple to adopt, easy to use, and it connects with your preferred channels.
  • 64%

    Intercom reduces customer service first response times by 64% on average.

  • 74%

    Intercom’s live chat solution has a 74% open rate.

  • 3-4x

    Intercom’s in-app messaging earns 3–4x more engagement than email.

  • Omnichannel
    OMNICHANNEL

    Available everywhere, anywhere

    Our live chat solution supports customers when it's most effective—the moment they need help in your product. And with email, SMS, and more, they can also pick whatever channel works best.
  • AI-enhanced Inbox
    AI-enhanced Inbox

    Seamless team collaboration

    Inbox holds all your conversations across channels in one place, so you can help multiple customers at once. It also helps you collaborate with teammates in real time thanks to co-presence indicators, notes, and @mentions.
  • Composer AI
    COMPOSER AI

    Time-saving answering features

    With Composer AI, support reps can rephrase a message with one click, turn bullet points into fully-fledged responses, or generate summaries of whole conversations by clicking the “summarize” button.
  • Customizable messenger
    CUSTOMIZABLE MESSENGER

    Tailor-made to fit your business

    Our next-generation live chat solution lets you create an easy, engaging conversational experiences that immerses customers in your brand.

    • Automate live chat conversations with the power of AI

    Meet Fin: a breakthrough AI bot powered by OpenAI. Just point it at your help center and turn it on. No training, no configuration, no new bot paths.

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  • Introducing Fin
    MEET FIN

    Customer support with a chatbot powered by OpenAI

    Our advanced chatbot can resolve 50% of customer questions instantly, with accurate answers based on existing content. No setup is required – simply point it at your help center and switch it on.
  • Questions routing
    QUESTION ROUTING

    Human when you need it

    Our chatbot can triage complex problems and seamlessly pass them to your human support teams—so your customers get the best possible experience.
  • Workflows
    WORKFLOWS

    Advanced automation with conversation and customer data

    Easily build, deploy, and manage powerful automations with bots, triggers, conditions, and rules—all in one place.

    • Actionable data to improve customer experience and team performance

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  • Team management
    TEAM MANAGEMENT

    Real-time dashboard

    Monitor current support volume, team capacity, and key KPIs so you can make real-time adjustments and allocate resources effectively.
  • App & integration
    APP & INTEGRATIONS

    Take more action with your tech stack

    Our solution integrates seamlessly with popular platforms like Jira, Salesforce, and Stripe, empowering your support team to access critical customer information within Intercom.
    • Winter | Leader
    • Winter | Momentum leader
    • Winter | Best results
    • Winter | Best usability
    • Winter | Most implementable

    “Our support agents love using Intercom. Now, they can manage seven chats at a time, compared to two chats with the previous system – a 250% increase.”

    Stuart Sykes, VP Service Operations

    The only AI customer service solution you need

    Intercom goes beyond live chat software. It’s a customer platform that helps you connect with your customers, solve their problems, and delight them with personalized experiences — all while reducing team workload

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    Deliver better customer support with live chat that's conversational

    Ask for a quote and learn more about our pricing